Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Associate Specialist, Communications job in Swindon

Engineering Jobs with KBR, Inc.
  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  1026296
Employer:  KBR, Inc.
Country:  United Kingdom
City:  Swindon
UK, United Kingdom, , Wiltshire, Swindon (Show on map)
Post Code:  DY3
13/10/2016 21:01
To act is the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information, monitoring and escalating incidents to achieve agreed service level and keeping customers informed of status and progression of the work order. Responsible for the co-ordination of customer service requests out to the supply chain and chasing progression of the work orders. Responsible for resolving queries and complaints by applying a first call resolution plan to each call. To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required. To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner.


• English Language GCSE grade C or above
• Minimum of 1 years experience in successfully working within a service centre / call centre environment / customer service role


• Experience of working with customer and supplier SLA
• Experience of working to targets
• Basic understanding / knowledge of Facilities Management
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software