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Commercial Admnistrator job in Birmingham

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Job Ref:  36032
Employer:  Goodrich
Country:  United Kingdom
City:  Birmingham
UK, United Kingdom, , West Midlands, Birmingham (Show on map)
10/10/2016 05:05
Division : UTAS PCSS Customer Services - Engine Control Services
Job Title : Commercial Administrator
Department : Commercial
Reporting to : Commercial Lead
Work Base : Marston Green

Req # : (to be added when requisition raised)
Grade :
Work Hours :
Hiring Manager : Simon Gould (if different to reporting manager)
Shift : Days
Travel : Temporary / Permanent: Permanent
(if temporary please express time required)

Summary of Role: To provide administrative support to the MRO Commercial team on core commercial activities including; on time invoicing, processing of customer exchanges and management of customer orders. Working with an array of both internal and external customers including Operations, Finance in addition to external end customers.

Key activities:

• Generation of customer billing documentation (Invoicing)
• Administration of exchange documentation on behalf of Commercial MRO administration team
• Support Commercial team in managing customer queries
• Administer Customer Portal access requests on behalf of Commercial team
• Maintain department standard and forms
• Co-ordinate expired Quotations and Customer holds
• Agree customer schedules for delivery ensure understood by all and monitor adherence.
• Manage customer expectations and issue regular status reports.
• Co-ordination of Commercial Shared Email Inbox allocating actions accordingly.
• Invoice query resolution.
• Working with / communicating specific customer requirements and priorities to the production teams on customer matters, attend site production meetings as required.
• Maintenance of order book for allocated customers / Modules
• Provide adequate back up to other Commercial team members / across business support
• Adherence to Company Credit and Finance Procedures.


You will have sufficient experience in providing administrative support to a dynamic functional team.
Experienced user of SAP preferred
Ability to work with array of Microsoft Software packages

Basic Qualifications:
Personal Attributes:

- Attention to detail
- Excellent interpersonal skills
- Team player
- Flexibility to support the department where required.
- PC Literate with desire to develop
- Able to communicate at all levels
- Effective manager of internal / external relationships
- Customer focus
- Works well under pressure

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