Vacancy has expired
|Job Ref:||015715||Employer:||Hitachi||Country:||United States||County/State:||California||City:||Santa Clara||Address:||Post Date:||29/09/2016 00:13|
Job Title: Field Solutions Support MANAGER |
Reporting to: interim to the
Global Head, Customer Services & Support
After Transition started
to the GEO Lead, Customer Services & Support
Job Ov erview
In this role, you will oversee and manager a remote team of Field Solutions Engineers who serve as subject matter experts and liaisons between our clients, remote support and Field Technician teams. This will require that you provide supervision and mentoring to your FSE team whilst prioritizing and scheduling workload and liaising with other business units to ensure the correct skills are deployed and that HDS presents a coordinated approach to service delivery. You will also be expected to drive pro-active and billable services within the team to meet agreed targets whilst working closely with clients to ensure their needs are met.
This position requires a close relationship and collaboration with the Geo UCP Sales lead, as well as with the Global UCP DC lead.
Your specific duties in this role will include:
As a Field Solutions Support Manager, you must be a well-organized and adaptable leader with the ability to effectively oversee a remote field service team. You must have the ability to coordinate projects between customers, local delivery teams, other functions teams and remote teams, and to work calmly and effectively under pressure. It is also important that you display excellent verbal and written communication, interpersonal, and presentation skills, as well as the ability to interact well with customers, users, senior level management, sales teams, and your technical peers
Specific qualifications for the role include:
• Solid training and mentoring skills
• High degree of proficiency in written and spoken business English
• Willingness to travel to client sites as required
• Bilingual or multilingual (English, French, Spanish, Mandarin etc.), a plus
Other: depending on the Geography there is a significant amount of travel required
All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.