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Technical Support Engineer job in London

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Job Ref:  2344
Employer:  CGGVeritas
Country:  United Kingdom
City:  London
Post Code:  WC1A
04/10/2016 21:01
The Role
  • Respond to customer inquiries, primarily via telephone and e-mail
  • Available for morning, evening and weekend shifts to support global customers [US, EMEA & APJ]
  • Work flexible schedules, which may include evenings, weekends, and holidays
  • Perform 24x7 on-call responsibilities during scheduled periods
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Communicate with peers and other colleagues via e-mail, chat, telephone, and in person
  • Document all technical inquiries, and develop and review content for knowledge base articles
  • Assist with alpha and beta testing of internal products
  • Work with the local sales teams to address specific issues for customers and partners where local knowledge is required
  • Operate as a lead Technical Support contact for a number of important EMEA customers
About You
  • Minimum qualifications; education, degrees, experience, certifications, etc. necessary to be qualified for and successful in the positon. Designate required or preferred.
  • Excellent interpersonal skills
  • Outstanding written and spoken communication skills
  • Excellent analytical and problem solving skills
  • Positive, customer-focused, service-oriented personality
  • Technical degree or equivalent work experience
  • Must be fluent in English but additional European language skills very desirable (1 - French, 2 - Italian, 3 - German)
  • Customer service
  • Customer management, case tracking, and bug tracking systems
  • Linux/Unix command line utilities
  • Linux/Unix server installation, configuration, and administration
  • Related applications such as web servers, databases, and search indices
  • TCP/IP networking and internet communication protocols such as SMTP, IMAP, POP3, HTTP, DNS, LDAP
  • Programming languages such as perl, java, python
  • Network hardware such as firewalls, load balancers, SANs
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