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Bi-lingual Contact Center Representative job in

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Job Ref:  2016-164672
Employer:  Keane Group
Country:  United States
County/State:  Illinois
14/10/2016 21:03
Overview: At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth since our inception in 1965. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA - and for the people who work here.

A group company within NTT DATA currently seeks a Bi-lingual Contact Center Representative to join our team in Chicago, IL.

Position Functions or Responsibilities: Looking for energetic people for full time customer service and contact center position.
Main responsibilities include answering first level inbound telephone inquiries in a professional manner regarding account billing, payments, and other related account specific issues in a high-paced call center environment.
Responsible for researching and resolving customer inquiries to customer satisfaction and or identifying and escalating second level issues.
Secondary responsibilities include written correspondence and in-person customer NA to handle more indepth or complex issues.
Train new hires.
Excellent verbal communication skills required.
Excellent listening skills required.

Other key competencies:
• problem analysis
• problem solving
• adaptability
• team work
• stress tolerance

Must have basis PC and Microsoft Office comprehension.

Basic Qualifications: Required Skills:
Must be bi-lingual (English/Spanish)
Three years' experience in customer service

This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.


NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions.

Visit NA to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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