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Bilingual Data Entry / Call Center Agent - Temporary job in Brampton

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Job Ref:  1613081
Employer:  Tyco
Country:  Canada
County/State:  Ontario
City:  Brampton
11/10/2016 22:12
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit NA or follow us @johnsoncontrols on Twitter.

We are currently looking for a talented Bilingual Data Entry / Call Center Agent to join our Brampton office.

Position Summary:

Individual will be responsible for creating, updating and maintaining customer information to TycoIS Standards. Respond to verbal and written queries from customers, both internal and external regarding database updates. Applicant will be trained to provide specialized telephone technical support and panel programming to field technicians and end user customers. Applicant must be fluently bilingual.

Duties and Responsibilities :

  • Respond to verbal and written queries from customers and associates regarding database updates, and completing the necessary changes in Business applications.
  • Provide Tier 1 technical and panel programming support to service/install groups and end user customers (training provided).
  • Professional phone skills and ability to resolve issues real time with customers.
  • Employee must adhere to the Quality Assurance Program.

  • Minimum secondary school education.
  • Must be computer knowledgeable in a database environment with strong keyboard skills, 40 WPM
  • Must be well organized and possess excellent verbal and written communication skills
  • Individual must possess strong problem solving skills and be able to work independently
  • Technical background and/or knowledge of Alarm products would be an asset
  • Applicant must be fully bilingual (French and English)
  • Hours of work to be determined: shifts range from morning to evening, some weekend work will be required

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

No phone calls or agencies please.
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