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LAN/Deskside Technician job in San Francisco

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Job Ref:  130803BR
Employer:  AECOM
Country:  United States
County/State:  California
City:  San Francisco
San Francisco, CA, USA (Show on map)
30/09/2016 11:59

Why Choose AECOM?
AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees - including architects, engineers, designers, planners, scientists and management and construction services professionals - serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine's annual industry rankings, and has been recognized by Fortune magazine as a World's Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients' projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at NA.

About the Business Line
AECOM's Global Support Services (GSS) organization resides within AECOM's Government business line and is comprised of three divisions - International Development, Operations and Mission Support, and Global Programs. GSS has the international presence, personnel networks and procurement infrastructure to deliver support for any mission, anywhere. We optimize the reliability, availability and sustainability of equipment, logistics systems and facilities for clients around the world. GSS supports the U.S. Government, non-U.S. Governments and industry clients with worldwide program management, planning, design, operations and maintenance, logistics, aviation services, security, international development, environmental and civil engineering and mission and intelligence support.

Job Summary
The LAN/Deskside Technician reports to the Supervisor and/or Technical Manager and provides junior-level support for a 24x7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision.

Minimum Requirements
Travel Requirement: This position may require up to 30% travel.

  • Provide direct technical support to end-users for all IT related issues both hardware and software
  • Under supervision, provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and the networks
  • Respond in a timely manner to system user requests for assistance
  • Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs
  • Support also includes: installation and basic support for approved PC software; upgrades to all computer platforms, training office staff on computers, maintaining logs and inventory of equipment repairs
  • Troubleshoot/upgrade existing operational environment consisting of workstations running Windows 7, Windows 7 (x64) or Windows 8. Associated file and print servers running Windows Server 2012. Windows 2000/2003 Active Directory, Exchange and Enterprise Messaging software. Peripheral devices consist of PDA's, iPhone 5S and iPhone 6, hand held devices and printers.
  • Utilizes Symantec NetBackup OpsCenter and deduplication technology.
  • May work with Network Operations Center to troubleshoot complex LAN/WAN issues
  • Document all work performed and possess ability to write clear and effective status reports
  • In a subordinate role, provide technical support for large projects, operations and special events
  • Coordinate with senior technical personnel to ensure problem resolution and user satisfaction
  • Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users
  • Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories
  • Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships.
Knowledge and Skills
  • Junior level knowledge of the latest Network Operating Systems and hardware
  • Junior level knowledge of backup software and hardware
  • Junior level knowledge of Active Directory, Exchange and Enterprise Messaging Software
  • Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology
  • Knowledge of commonly-used concepts, practices, and procedures within the Deskside environment
  • Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
  • Clearance NOT required; however must have ability to clear background investigation by ICE for Entry of Duty (EOD) clearance

Preferred Qualifications
  • Bachelor's degree preferred
  • 3 or more years of related technical experience preferred
  • MCSE preferred
  • ITIL certification preferred

What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.

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