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Billing Manager job in West Bromwich

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Job Ref:  SS15630
Employer:  Interserve
Job Type:  Permanent
Country:  United Kingdom
City:  West Bromwich
Post Code:  B71
21/10/2016 00:13
Hourly Rate Bands N/A Salaried/Hourly-Paid Salaried

Job purpose
To carry out the day to day supervision of activities necessary to maintain a highly efficient, flexible and responsive section of the Site Banking processing function ensuring that service targets are met in line with service partnering agreements.

Team Responsibilities
  • To manage a team of 6-7 people
  • Using multiple systems
  • Business partnering
  • Managing queries
  • Managing the billing team, responsible for ensuring completed works are invoiced to the relevant clients
  • Ensuring WIP is kept to a minimum
  • Managing work orders and ensuring data is correct
  • Liaising with business partners and engineers to close out works for invoicing
  • Dealing with billing queries to ensure invoices are paid
  • Processing credit notes and obtaining relevant approval in line with Authority Matrix
  • Maintaining Electronic copies of paper documents
  • Work and ensure all tasks completed accurately in a timely, efficient manner
  • Training new team members and ensuring service levels are maintained - we operate a graduate scheme and as such we have people rotating through departments
  • Working within a culture of continuous improvement, identifying and implementing process improvements to drive effectiveness - creating reports, providing information to management, identify problems within systems and processes and working to actively manage and resolve them
    Identifying risk and non-compliance to minimise the risk to business

Knowledge skills & experience
  • Experience in a similar role
  • Experience of working within a shared service centre environment
  • Computer literate. Intermediate ability in the use of Microsoft Excel (be able to utilise pivot tables & lookups), Word and Outlook
  • Experience of Microsoft Dynamics AX 2009 and Open Accounts
  • Oral communication - speaks clearly, fluently and in a compelling manner to both individuals and groups.
  • Problem solving and analysis - analyses issues and breaks them down into their component parts.
  • Makes systematic and rational judgements - based on relevant information.
  • Quality orientation - shows awareness of goals and standards. Follows through to ensure that quality and productivity standards are met.
  • Flexibility - successfully adapts to changing demands and conditions.
  • Organised and efficient with the ability to prioritise workloads.
  • Assertive - to be able to work under initiative to reach goals.

  • GCSE's or equivalent in English and Maths
  • Experience in a similar billing role
  • Experience of working within a shared service centre environment
  • Computer literate. Proficient in the use of Microsoft excel (be able to utilise pivot tables & lookups), word and outlook
  • Experience of Microsoft dynamics AX 2009
  • High customer service focus
  • Excellent numerical and communication skills

About the company
Interserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.3 billion and a workforce of 80,000 people worldwide.
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