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IT Support Engineer job in Hong Kong

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Job Ref:  29632
Employer:  WSP Group
Country:  Hong Kong
City:  Hong Kong
14/10/2016 05:11
IT Support Engineer


      • Provide first level phone and face-to-face support and service provisioning to end users on all IT Services and Technologies deployed.
      • IT Services and Technologies includes, but not limited to, PCs (Desktops/Laptops), PC peripherals, PC software, Email, Instant Messaging, Web/Applications access, LAN, wireless network, IP Phones, Video conferencing, printing, etc.
      • Achieve KPIs as assigned, including, but not limited to, End user satisfaction, Response time, Resolution time, FCR, ticket Closure Rate, etc.
      • Provide IT training to end users, create training materials.
      • Perform any IT Services and IT support related duties as assigned.
      • Assist in IT project execution as assigned.
      • Assist in creating and refining IT processes/procedures, and knowledge documents.
      • Assist in IT Infrastructure and Application support and services.

Job Requirements
      • Higher Diploma or above in an IT related discipline.
      • At least 4 years of relevant experience in IT support in an MNC.
      • Strong service oriented mindset and communication skills.
      • Strong troubleshooting skills.
      • Strong sense of ownership and responsibility.
      • Experience in working with regional L2/L3 support teams.
      • Willing to work during non-office hours.
      • Fluent in Cantonese and English.
      • ITIL Certification a definite advantage.
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