Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Customer Services Assistant job in Harrow

Engineering Jobs with Carillion plc
  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  CA_36686
Employer:  Carillion plc
Job Type:  Permanent
Country:  United Kingdom
City:  Harrow
Post Code:  HA1
12/10/2016 01:03

Purpose of Role
To provide a customer focused service, dealing with all client / customer requests, and dealing with complaints in an efficient and sensitive manner

Principal Accountabilities
• Receive and process customer telephone requests to ensure the timely and effective completion of work, in accordance with the service level specification.
• Ensure that the relevant information is logged into the Carillion database to enable the accurate transfer of information to the appropriate department for action. Provide the department with a task number, and detail to the caller the priority given to their call
• Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls) to maximise time and also ensure a good response to customer service.
• Ensure completed and partially completed tasks are entered into the database, to maintain the current status of tasks outstanding.-Responsible for the completion of standard or non-standard tasks within own area
• Acts as part of a team to deliver activities which support operational objectives
• Takes instruction and will be subject to regular local supervision of progress against results and escalates issues when required
• Interacts with stakeholders around specific work efforts and deliverables
• Supports delivery of Health and Safety policy and standards

Additional Role Information
This post is for 7 (seven) hours per week working every Saturday. The post holder will be based in Harrow Libraries, but may be required to work in any Carillion Library. Core hours are 8 am to 8 pm Monday to Sunday.
Please note the 7 hours per week are pro rata and should be based on a 36 hour week NOT 37.5 hours.
These posts will be based at Gayton library.
Notice period must be 1 (one) month/4 weeks.

Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software