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Customer Service Representative job in Springfield

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Job Ref:  134464BR
Employer:  AECOM
Country:  United States
County/State:  Virginia
City:  Springfield
Springfield, MA, USA (Show on map)
30/09/2016 12:07

Why Choose AECOM?
AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees - including architects, engineers, designers, planners, scientists and management and construction services professionals - serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine's annual industry rankings, and has been recognized by Fortune magazine as a World's Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients' projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at NA.

About the Business Line
AECOM's Global Support Services (GSS) organization resides within AECOM's Government business line and is comprised of three divisions - International Development, Operations and Mission Support, and Global Programs. GSS has the international presence, personnel networks and procurement infrastructure to deliver support for any mission, anywhere. We optimize the reliability, availability and sustainability of equipment, logistics systems and facilities for clients around the world. GSS supports the U.S. Government, non-U.S. Governments and industry clients with worldwide program management, planning, design, operations and maintenance, logistics, aviation services, security, international development, environmental and civil engineering and mission and intelligence support.

Job Summary
AECOM has an exciting opportunity for a Customer Service Representative on our BOS-E contract in springfield, VA. The Customer Service Representative will have the following duties and responsibilities:
  • Receives work orders for repairs, routes work orders for services, and prepares work schedules and reports as requested by supervisor.
  • Receive, record and distribute work orders to service crews upon customer's requests for service on facilities and equipment. Perform reconciliation of inventories.
  • Record information, such as name, address, location, equipment to be repaired, or service to be rendered.
  • Prepare work order and distribute to customer, service crew and/or craft supervisor.
  • Schedule service call and dispatch service crew via telephone or radio.
  • As function of Customer Service, notify customer of actions being taken and follow up to ensure satisfactory performance of services.
  • Maintain detailed records of service calls, work orders, and metric data.
  • Generate charts, graphs, and/or reporting documents.
  • May dispatch orders; coordinate with other dispatchers, departments and customers to relay messages and special instructions to mobile crews, using telephone and radio.
  • Identify emergency issues to customers and management in timely manner.
  • Coordinate timely response to alarms and emergency calls. Assist customers in dealing with emergency situations.
  • Conduct daily Quality Control checks on all work order entries.
  • Maintain, coordinate and annotate all updates, delays, progress notes and reschedules using computerized Maintenance Management System.
  • May train new workers in all aspects of work control.
  • Maintain Preventive Maintenance work sheets, throughout the closing process.
  • Provide monthly reports on work order statistical issues as requested by management.
  • May provide IDIQ support and assistance.
  • Control and maintain data quality and maintain Technical Reference Library.
  • Perform all other position related duties as assigned or requested.

Minimum Requirements
  • High school diploma or equivalent; at least one year of job-related experience including experience operating software programs.
  • Must have computer, reading, writing, verbal and comprehension skills.
  • Position may require travel.
  • Requires an active TS/SCI security clearance.
  • Must be able to speak, read, write and understand English

Preferred Qualifications
  • Work scheduling and material requisitioning capabilities preferred or have related experience in similar field.

What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.
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