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HR Analyst (with German) (m/f) job in Napoca

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Job Ref:  TGHR-RO-Pool-1234
Employer:  Bombardier Inc.
Job Type:  Permanent
Country:  Romania
City:  Napoca
15/10/2016 22:06
We are Bombardier

Get on board; we can drive you further in your career!

Bombardier Transportation, a global leader in rail technology, offers the broadest portfolio in the rail industry and delivers innovative products and services that set new standards in sustainable mobility. Bombardier ECO4 technologies - built on the four cornerstones of energy, efficiency, economy and ecology - conserve energy, protect the environment and help to improve total train performance.

For our HR Shared Service Organization based in Cluj-Napoca we are looking for an:

HR Analyst (with German)

Purpose of the Job

The HR Shared Service Organisation is responsible for all aspects of transactional HR Services in Europe. Our customers contact us via the HR Case Management Tool or by telephone with queries about payroll, records and policies or requests to update HR records, training bookings, benefits etc. Managers and HR Business Partners in our business divisions also request recruitment, organisation changes, pay changes, reports, employee status changes for joiners, leavers and transfers etc.
The HR Analysts in the Customer Services teams are responsible for dealing with all incoming HR service requests from Managers, Employees and HR Business Partners in our European business operations. This involves updating records, creating documents and escalating non standard requests to specialist teams for action.

Key responsibilities and challenges
HR Service Request Handling
• As our first line support on HR issues for customers you will action as many incoming service requests as possible to meet the business needs and ensure that the SSO meets its Service Level Agreements. Actions will include an end to end generalist service to secure authorisations, address issues, create employee documentation, support in recruiting, training administration, update systems and maintain employee files.
• Run standard and ad hoc reports on request for customers and other HR SSO stakeholders.
• Identify improvement opportunities and proactively suggest and/or support their implementation.

Support Customer Queries
• You will also need to assist customers who are unclear about the nature of their request, provide incomplete information or request services outside the scope of the HR operation, escalating any issues whilst ensuring that confidence of the customer is maintained and customer satisfaction goals are achieved.
• Ensure that all services delivered meet general time and quality requirements.
Project Activities
• Identify improvement opportunities and proactively suggest and/or support their implementation.
• Participate in projects to develop processes, systems and standards to continuously improve service delivery.

• Good general business and company processes understanding
• Typically holds 0-1 years relevant experience; experience with CRM, SAP HR and systems supporting training, staffing, compensation and payroll would be an advantage
• Good level in Microsoft Office Applications
• Excellent customer management and interpersonal skills
• Good command of written and spoken German and English
• Good analytical skills and attention to details required
• Excellent time management and organizational skills
• Ability to work independently and drive results
• Positive and proactive attitude, with resilience under pressure
• Ability to work in a multicultural and multidisciplinary environment

Why work for us?
The HR Shared Services in Cluj-Napoca offers an outstanding professional environment with the personal and career development opportunities you would expect of a market leading international organisation. We are located centrally in the city and we have offer an open, friendly working environment where you are empowered to make decisions and contribute to the future shape of our operations with
• A multinational, dynamic environment
• Continuous challenges and opportunities
• Real impact on our processes and service delivery

We welcome candidates from other cities - relocation package available.

Are you interested in starting an exciting career at Bombardier Transportation? If so, apply now at company website and start your dynamic career today!

Also, visit our Facebook page, Bombardier Cluj.
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