|Job Ref:||1615320||Employer:||Tyco||Industry:||Civil and Structural||Country:||United States||County/State:||Massachussetts||City:||Westford||Address:||Post Date:||15/10/2016 22:11|
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit NA or follow us @johnsoncontrols on Twitter.
This position provides the highest level of technical support for Software House security software and hardware products. This level of support is designed to handle lower-volume, time-consuming technical support which generally requires broad technical knowledge and specialization in one or more technologies (network, database, application/web server, hardware). The ability to learn and support an enterprise-level, mission-critical, full-featured suite of products is essential.
BS in Computer Science or a 4-year degree in another discipline in addition to technical certifications is preferred.
A minimum of 3 -5 years in a senior technical support role is required. Senior L2 Technical Support candidates with exceptional technical and customer service experience will be strongly considered.