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Operations    Manager job in Hounslow

Engineering Jobs with Carillion plc
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Job Ref:  CA_36871
Employer:  Carillion plc
Job Type:  Permanent
Country:  United Kingdom
City:  Hounslow
Post Code:  TW3
10/10/2016 01:06

Purpose of Role
Reporting to the Regional Director (South), the Regional Operations Manager (Libraries) will manage all Library’ contracts ensuring full contractual compliance in the delivery of a high quality library service, which meets the needs of the clients and local communities. Providing leadership to direct and indirect reports focusing teams on delivering and growing a world class customer experience through results orientated performance management, forward thinking and implementing government initiatives for public library services.

Principal Accountabilities
• Responsible for deliverables/KPI’s associated with all contracts and ensuring positive client relationships are maintained at all times- To manage the contracts within the agreed operational guidelines, budgets and forecasts and increase income generation through a planned strategy for funding initiatives through partnership working- Overall P&L responsibility for areas within remit- Identifying process efficiencies across areas of responsibility and drive Business Transformational change to improve efficiency, client satisfaction and customer experience.- Lead teams and motivate across all areas of responsibility. Including delivery of Performance Management s and increase client engagement/satisfaction.- Ensure the contracts are legally and contractually compliant and all Carillion’s health and safety policies are adhered to at all times- Be part of Bid Team and Mobilisation Team for all future library contracts - To represent Carillion on external bodies such as the Association of London Chief Librarians (ALCL), Chartered Institute of Library and Information Professionals (CILIP), and to act as main contact point for the DCMS, Arts Council and other public bodies.- To implement government initiatives for public library services such as Digital Enablement, Universal Offers, Health and Wellbeing and managing funding secured for this purpose A car is part of the package

Additional Role Information
• Reward car/car allowance & fuel card
• 25 days annual leave + 8 bank holidays with the opportunity to buy more holidays once you have been with a for a short while
• Eligible for Company Bonus Scheme
• BUPA Healthcare Insurance – Family cover
• Carillion Pension Plan
• Carillion 'Thank You' Scheme, which offers flexible, tax efficient benefits such as child care vouchers, cycle to work scheme & discounts on high street brands

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