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Helpdesk and Property Data Manager job in Stockport

Engineering Jobs with Carillion plc
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Job Ref:  CA_34866
Employer:  Carillion plc
Job Type:  Permanent
Country:  United Kingdom
City:  Stockport
Post Code:  SK1
27/10/2016 01:04

Purpose of Role
The post holder will manage and coordinate all aspects and processes from labour resource planning, scheduling, administration, helpdesk and telephony in supporting all day to day operational services within a portfolio of buildings. Add value through the proactive supervision, planning and organization of the Property Data & Helpdesk function and initiating, coordinating and communication on their behalf. This is an active and visible role requiring excellent customer relationship skills. Working as part of a Team, the role will be expected to positively contribute to the performance of the business and build strong local relationships with the client and internal teams.

Principal Accountabilities
Maintain and develop the Council's Corporate Property Database. Identify existing and future property data requirements. Act as the primary contact on Corporate Property Data Management and liaise with senior officers throughout the Council on the identification and collection of property data. Set and agree procedures and responsibilities for keeping data up to date. Manage software applications and resolve any problems encountered. Liaise with relevant external providers to ensure the efficiency and effectiveness of systems Implement and maintain a space/cost efficiency database. Undertake an annual property performance benchmarking exercise using the Chartered Institute of Public Finance and Accountancy's (CIPFA) Property Performance Indicators (formerly NAPPMI). Attend local CIPFA conferences/seminars when requested by the Council. Provide performance reports and supporting information from the systems in accordance with a performance reporting regime agreed between the Council and Carillion the CAFM system. Manage and coordinate all aspects and processes in supporting the day to day operational services across the Council Estate relative to provision of a hard FM planned and reactive service i.e. scheduling, administration, call logging, tracking and monitoring works to time. Be responsible for measuring customer experience in relation to provision of a helpdesk service, develop and implement plans to improve service delivery and enhance the customer experience. Line manage a small helpdesk team and property data assistant. Coordinate resources to deal with the work load in hand ensuring the helpdesk team is working as efficiently and cost effectively as possible to ensure delivery of all contract performance levels. Experience: Experience of managing data quality in a relational database. Experience of managing a CAFM system. Experience of compiling and collating statistical information using a wide range of data interrogation techniques including SQL. Experience of managing a small team. Experience of interrogating a GIS System would be desirable but not essential.

Additional Role Information
• 25 days annual leave + 8 bank holidays with the opportunity to buy more holidays once you have been with a for a short while
• BUPA Healthcare Insurance (single cover with option to 'trade up' to cover your family
• Pension Plan
• Carillion 'Thank You' Scheme, which offers flexible, tax efficient benefits such as child care vouchers, cycle to work scheme & discounts on high street brands

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