|Job Ref:||CA_37515||Employer:||Carillion plc||Job Type:||Permanent||Country:||United Kingdom||City:||Hounslow||Address:||Post Date:||27/10/2016 01:04|
Purpose of Role
The Maintenance Manager will manage the customer interface within the assigned region or location(s); ensuring a high profile in the day-to-day running of the sites, and provision of a consistently strong link with customers, guaranteeing appropriate and responsive reaction to address any and all client concerns. To manage excellent relationships with our client, our suppliers and other partners within a region. To ensure that the operational aspects of his/her region are delivered in accordance with the contract SLA’s by an agreed programme of qualitative checks and control measures and to rectify identified deviation where appropriate.
•To develop maximum profitable growth of the business through understanding client needs, maximizing the services delivered and championing excellent customer care. •To directly programme, manage and deliver all Capital/Lifecycle Projects via third party resources and utilising internal teams wherever practical. •To ensure compliance with all statutory, IMS, security and relevant company and client policies generating a true health and safety culture. •To ensure all scheduled PPM and reactive activities are delivered in strict adherence to contracted KPI’s through physical delivery and proactive monitoring/review of CAFM system (Maximo). •To lead, recruit, develop and retain staff to deliver services in the most efficient and effective manner. •To ensure that a Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. •As a member of the Facilities Management Team, to be an ambassador and leader of the business. •To act a single point of escalation for unforeseen issues arising outside of operational hours. •To ensure adequate “out of hours” contact/response processes in place to support required actions regardless of time of occurrence. •To organise and facilitate regular Customer Forums and meetings with other key stakeholders as appropriate. •To interact with all internal teams to discharge the consistent, effective and efficient delivery of planned and reactive tasks and in doing so, support best practice. •To support customer and company audits ensuring optimum results are achieved. •Assist in the establishment of systems of monitoring and control, designed to ensure appropriate control over all critical service points, to maximise customer satisfaction, minimise customer complaints and other adverse feedback. •To ensure that records are held and updated as required. •To manage the people resources effectively and efficiently to deliver the required services. •Analysis of budgetary information to assist in annual budgetary and monthly forecasting processes. •To continually identify ways to reduce cost and improve service •To manage Capital/Lifecycle budgets through delivery of projects •To manage variable costs (e.g. overtime and agency costs). Experience and Knowledge •Experience of working within a multi-site organisation in a similar capacity to this post •Knowledge and experience of project Management practices. Likely to be Prince 2 qualified Personal Skills and Qualities •Willing to work unsociable hours in the event of any emergency or unforeseen events. •Mobile with Clean Driving Licence
Additional Role Information