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Head of technical operations in london job in London

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Job Ref:  BBBH141107
Employer:  Randstad
Job Type:  Permanent
Country:  United Kingdom
City:  London
Post Code:  WC1A
Salary:  £ 80,000 - £ 100,000 per year, Bonus, Pension etc
10/10/2016 00:26
Do you have senior management experience within the IT Managed Services space (working for a MSP or Consultancy?)
Want to work in a work for an aspiring IT Services company where you will be 2nd in command of the entire organisation and will have full rein of the technology strategy, will work autonomously and will have the opportunity to make your mark as they push to at least double in size?
Head of Technical Operations required - Liverpool Street
Salary up to 100k
Bonus to 15%
Pension / Season Ticket Loan / PHI etc
Role and Responsibilities

* Provide support and leadership to the IT Services team and cascade business objectives and priorities to the department
* Contribute to the development of the company's IT Services strategy including product & service definitions
* Set clear objectives, track progress and instil a high performance culture with an emphasis on team work, service excellence and ownership for resolving customer issues
* Work with the Sales Director & Marketing to define and implement campaigns to drive the sale of IT Services into existing and new clients
* Participate in the sales process, attend customer meetings and presentations with stakeholders
* Accountability for the management and organisation of the day to day operations of IT Services ensuring a reliable service delivery to our clients
* Management of IT Services staff including performance management, motivation, and training
* Management, improvement and reporting of IT service desk activities aligned with Service Level Agreements (SLA's)
* Provide final tier technical authority, handle escalations and ensure strong relationships maintained with key customers and third party suppliers
* Provide technical design authority / pre-sales service to sales for large or complicated opportunities
* Assist in developing sales training activities to improve confidence and relevant knowledge within sales team
* Develop a deep understanding of existing customer solutions, business processes and SLA's
* Work with the business to develop appropriate accreditation portfolio (ISO27001, ITIL etc)
* Manage all internal IT to support the business's day-to-day operations

This role closes to new CVs in one week although will become oversubscribed long before then. If you are in a Head of Operations / Operations Manager position currently and

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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