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Customer Service Ambassador / Commuter Train Operator - GO job in Toronto Downtown

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Job Ref:  TOR02859
Employer:  Bombardier Inc.
Job Type:  Permanent
Country:  Canada
County/State:  Ontario
City:  Toronto Downtown
13/10/2016 22:04

At Bombardier, 70,000 employees in 60 countries work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

POSITION SUMMARY: The Customer Service Ambassador is the onboard face of GO Transit to their rail commuters, thus an ideal candidate for this position must exhibit the following abilities:

  • Excellent written and verbal communication skills, including ability to perform report writing, public address announcements and radio communication
  • Prioritize tasks in a fast operational environment
  • Safety consciousness to ensure personal and passenger well-being
  • Maintain focus and concentration in crowded and busy space;
  • Exceptional punctuality
  • Exceptional interpersonal skills, empathy, and teamwork
  • High level of integrity, ability to work without continual supervision


  • Attend to, resolve and escalate customer service issues on a daily basis
  • Operate independently and make sound business decisions that show customer and operational focus
  • Make all public service announcements, including but not limited to informing passengers of any delay of five minutes or more, station stops, special on board announcements etc.
  • Ensure that all passengers have alighted, discarded newspapers and other litter picked up, lost personal items are collected and doors secured at terminus
  • Responsible to safely deploy the accessibility ramp as well as operating the required doors at station stops through radio communications following GO Transit Accessibility Guidelines (appropriate training will be provided)
  • Interface regularly with the Train Operator, GO Commuter Central and host railway's rail traffic control centers (RTC) when required via the radio as well as a PDA
  • Communicate with Maintenance staff in order to correct defects which could affect train performance on the road to minimize delays to train and passengers
  • Implement and carry out the evacuation plan in the event of an emergency.
  • Compile customer service reports and other reports as required
  • Attend to passenger medical emergencies as a "first responder", providing first aid care.
  • Attend to passenger assistance alarms (code 1033), which may be, but are not limited to: conflicts, medical issues, medical emergencies, disturbances, etc.
  • Conduct pre-departure equipment inspections
  • Work weeks will involve being available 24 hours a day, 7 days per week with scheduled days off being afforded within a 7 day work week
  • Secondary School Diploma
  • Valid "G" class driver's license and access to a vehicle
  • Minimum 5 years of relevant work experience


  • Exceptional performance and work record as a Customer Service Ambassador
  • Oversee safe movement of trains
  • Walk on uneven surfaces around moving equipment and mainline train traffic
  • Comply with signals and operating instructions, railroad rules and regulations
  • Sit, stand, climb, manipulate equipment and switches as required
  • Receive and transmit instructions by radio
  • Monitor speed, brake and other gauges to ensure safe and on-time train operations
  • Perform mechanical pre-departure inspections

We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at NA
Your ideas move people.
the evolution of mobility
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