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Customer Support Engineer job in Paris

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Job Ref:  017421
Employer:  Hitachi
Country:  France
City:  Paris
20/10/2016 00:02
Delivery Excellence : preparation of the Operations (documentation of : installation, upgrades, replacement parts, removal, decommissioning, power off / power on, relocation, etc.).

Regional referent for one region of France : technical management of the account for installation and maintenance.

Database update with customer and HDS information (contacts, rules of intervention, etc.).

Execution of complex installation, upgrade and maintenance Operations (new product, unused procedure, risky procedure, etc.).

Application of some complex Action Plan provided by the Technical Support (incident, database update : ongoing action, results.).

Technical coordination for maintenance and installation (ISP, logistics, technical support, customer, technician and engineer on duty, management communication, utilization of escalation tool, utilization of resource reservation tool).

Proactive activity, a lerts Analysis (identification of impacted equipment, action plan comprehension, customer communication, etc.).

Support for Independent Service Provider (ISP) on Operation (phone explanation, phone guidance, procedure documentation, action plan validation, action plan explanation, etc.).

Training or workshop for the Independent Service Provider.

Customer satisfaction, customer communication (Root Cause Analysis elaboration, Customer Survey investigation, Action plan, Operation, status updates for the customers, etc. ).

On duty (technical duty) during some night and some week end.

Technical skill (hardware and software, installation, maintenance) : Server, NAS, Storage

Communication skill (writing, oral, meeting, conference call)

Team working and ability to work independently in an organized way

Fluent English (speaking, writing)

Driver's licence
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