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Technical Support Specialist job in Brossard

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Job Ref:  1616727
Employer:  Tyco
Country:  Canada
County/State:  Quebec
City:  Brossard
25/10/2016 22:12
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit NA or follow us @johnsoncontrols on Twitter.

Tyco Security Products designs, manufactures and markets intrusion and access video security products for a global security market for both commercial and residential markets. It has 2,000 employees who are located in R&D engineering, supply chain, manufacturing and sales facilities in N. Ireland, UK, Italy, U.S., Canada, India and China. We have globally recognized brands and quality security products to protect people and property.

We are currently looking for a Technical Support Specialist to join our team in Brossard (Quebec) .

The opportunity is for the support of American Dynamics software and hardware lines. American Dynamics is a video technologies manufacturer.

Responsibilities :

  • Respond to customers queries regarding all type of technical issues in a timely, friendly and professional manner. Queries can be received by phone or email
  • Provide software and hardware support using the equipment and reference tools at your disposition
  • Follow-up with our customers to ensure appropriate resolution and satisfaction
  • Document each request in our ticketing system

Skills, Knowledge and Experience Required:
  • Essential – Technical degree in Computer or Electronic
  • Essential – Advanced bilingualism (English/French)
  • Essential – Windows 7 & 8, XP, 2003, 2008
  • Essential – TCP/IP and Networking
  • Important – Customer Service skills
  • Important – Linux
The following are considered major assets:
  • Strong troubleshooting skills
  • Technical support experience
  • Security industry or security products experience
  • Focussed on the quality of customer service
  • Strong verbal and written communication skills
  • Good priority setting and organization skills
  • Team spirit
  • Good initiative and resourceful
  • Conversational Spanish and/or Portuguese are considered strong assets

Position Reports to: Technical Support Supervisor

If you are interested in this opportunity, please apply online at NA "Careers" Job Number 1616727. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

No phone calls or agencies please.

Tyco Security Products offers an excellent compensation and benefits program. Remuneration includes Medical and Dental coverage, RRSP with company match, Tuition Reimbursement, and more. For more information regarding our company please visit our website: NA .

We welcome diversity in our workplace and encourage applications from all qualified women and men, including persons with disabilities, members of visible minorities and Aboriginal Canadians.

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