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Service Technician – Resolve Team job in Manchester

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Job Ref:  1616566
Employer:  Tyco
Country:  United Kingdom
City:  Manchester
Post Code:  M13
08/10/2016 22:08
In ADT’s technical support department we offer technical advice on intruder alarms to customers and engineers in the field.
Day to day responsibilities include:
  • Making outbound calls giving technical advice to residential and commercial customers
  • Taking inbound calls and supporting technical queries from our engineers in the field
  • Working with a broad range of monitoring and programming software
  • Adhering to a strict quality of work
  • Dealing discreetly with our customers bespoke and high security requirements
  • Programming alarm systems
  • Completing Remote Inspections
  • Diagnose Faults Remotely

Required skills
  • Excellent customer service skills
  • IT skills are essential
  • Prior knowledge of intruder alarm system is preferred but not essential
  • Good organisational and time management skills
  • Ability to work under own initiative
  • Flexible and able to adapt rapidly to change in priorities

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