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Technical Support Engineer job in Kuala Lumpur

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Job Ref:  1616968
Employer:  Tyco
Country:  Malaysia
City:  Kuala Lumpur
20/10/2016 22:11
  • Ensures full and timely on-site attendance and perform the required technical support and/or rectification works for successful completion of all assigned jobs within the first visit.
  • Performs pre-sales site surveys and post-sales audit or site inspections as directed by team leader or manager.
  • Be readily available for ad hoc(standby) off working hours job assignments
  • Conducts on-site risk assessment and takes appropriate action, including oversight of any apprentice or more junior level technician when acting in a team lead capacity, or escalates to the project manager or appropriate leader.
  • Ensures compliance to Tyco's EHS and other non-EHS requirements and customer expectations at the work site.
  • Prepares and maintain accurate technical documentation of rectification works to record the outcome of the work.
  • Executes and/or leads an ad hoc technical task or project independently from start to finish in basic complexity and small size systems.
  • Provides guidance to apprentices and more junior-level technicians, as needed for successful completion of work
  • Diploma holders and above in Electrical or other Engineering or relevant technical discipline, preferably with 2 years of relevant working experience
  • Intermediate IT knowledge including IP networking, Microsoft Office, Internet and Email
  • Meticulous, well organized and with great ability to analyze and solve problems
  • Customer centric, strong customer service mindset
  • A good team player with commitment and initiative
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