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Security Monitoring Center Associate job in Cincinnati

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Job Ref:  1617383
Employer:  Tyco
Country:  United States
County/State:  Ohio
City:  Cincinnati
21/10/2016 22:09

The Customer Service Specialist is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at a large bank in downtown Cincinnati. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities while following standard operating procedures. This role requires heavy phone work as well as taking verbal instructions, typing, reading, speaking and writing. .

Duties and Responsibilities
  • Resolve operational, customer service and/or employee issues.
  • Operate all call center equipment and peripheral equipment.
  • Interact with external and internal customers via telephone, email and in person.
  • Promote a positive customer service atmosphere.
  • Initiate necessary action when irregular signals are received or trouble develops
  • Work with outside repair technicians, guards, etc. to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation
  • Notify appropriate authorities and customers if alarm signal is received.
  • Must be able to adhere to standard operating procedures and special instructions.
  • Respond quickly and precisely to incoming phone calls
  • Document all alarm activity and subscriber phone calls via PC and activity reports.

  • High School Diploma or GED required.
  • Associates or Bachelors Degree preferred.
  • At least one year of customer service experience; in a call center environment preferred.
  • Law enforcement, 911 dispatching, or criminal justice background desired.
  • Professional communication skills, both written and verbal.
  • Intermediate computer knowledge including Microsoft Windows.
  • Able to multi-task in a fast-paced work environment.
  • Comfortable handling potential emergency situations.
  • Able to type a minimum of 25 words per minute.
  • Strong organizational skills, ability to multi-task, and detail orientation.
Additional Information:
  • Availability to work evenings or overnights - weekends required.
  • Part or Full-Time Hours.
  • On the job training for 4 weeks.
  • Successful completion of training module (minimum 80% accuracy).

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