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Sales Support Administrator job in Thames

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Job Ref:  1616931
Employer:  Tyco
Country:  United Kingdom
County/State:  Surrey
City:  Thames
24/10/2016 22:13

Job Title: National Accounts Sales Support Coordinator

Reporting to: Sales Support Manager

Job Summary: Responsible for providing administration, coordination and customer support for various types of national accounts customers whilst supporting the national accounts sales channels and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements.
 Company strategic plan.
 Performance and development objectives
 Customer agreed performance objectives

 Internal – Programme Managers, Client Managers, Strategic Accounts Managers, Internal Account Manager and key personnel in the support functions and all parts of the operational network.
 External – direct to customers, customer facility managers and intermediates.


 Provide administration support to national account customers, sales and operation channels in order to deliver the customers aims and objectives.
 To ensure programs are co-ordinated and completed within the agreed program parameters
 Collate, record and report on progress.
 Interrogate and update CBS / SMS / MAS / JDE records.
 Support the Client/Strategic Client Managers and Internal Account Managers in sales the sales order process through to order acceptance.
 Provide support and coordination to program planning and project design at concept and implementation stages.
 Day to Day interaction with the Order Processing Team
 Managing enquiries/orders through electronic mediums
 Managing the flow of enquiry to order/installation process
 Dealing with and processing queries
 Collation of correspondence from various departments and branches
 Work with all company departments in order to achieve customer requirements
 To behave in a manner consistent with Tyco’s culture
 Dedicated to the provision of excellent Customer service.
 Meet the expectations and requirements of both internal and external customers, establishing and maintaining effective relationships with customers.
 Escalate effectively and timely to achieve deadlines.

 Deliver customer service excellence through communication and interface mediums achieving performance agreed targets.
 Identification of service related issues, implementation of any necessary corrective actions and escalations.
 Identification of Installation related issues, implementation of any necessary corrective actions and escalations.
 Prioritising of work in hand to maximise both customer satisfaction and business needs
 Any other duties in line with the role.

Person Specification

Personal Attributes

 Excellent communication skills.
 Organisational and planning skills
 Ambitious
 Hard working with a strong will to achieve results
 Accurate and efficient
 Self motivated and enthusiastic
 Ability to work independently
 Team player
 Analytical and Numerical skills
 Accountable for own actions


 Integrity and Trust
 Customer Focus
 Accountability
 Excellence
 Team Work
 Action Oriented
 Drive for Results
 Creativity
 Organising
 Priority Setting
 Written Communications


 Appropriate experience in a customer facing environment
 A minimum of 1 years administration / coordination experience in an operational environment.
 Demonstrate a successful track record of achievement
 Demonstrate the ability to network with relevant groups
 Excellent communicator both written and verbal.
 Ability to prioritise tasks, achieve goals and plan to achieve a deadline
 Analytical skills.


 PC literacy, including knowledge of Microsoft Office products to include Excel with experience in Sharepoint and MS project advantageous.
 Experience of NA advantageous.
 Industry knowledge an advantage


 Educated to GCSE Level a minimum.

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