|Job Ref:||1616931||Employer:||Tyco||Country:||United Kingdom||County/State:||Surrey||City:||Thames||Address:||Post Date:||24/10/2016 22:13|
Job Title: National Accounts Sales Support Coordinator
Reporting to: Sales Support Manager
Job Summary: Responsible for providing administration, coordination and customer support for various types of national accounts customers whilst supporting the national accounts sales channels and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements.
Company strategic plan.
Performance and development objectives
Customer agreed performance objectives
Internal – Programme Managers, Client Managers, Strategic Accounts Managers, Internal Account Manager and key personnel in the support functions and all parts of the operational network.
External – direct to customers, customer facility managers and intermediates.
Provide administration support to national account customers, sales and operation channels in order to deliver the customers aims and objectives.
To ensure programs are co-ordinated and completed within the agreed program parameters
Collate, record and report on progress.
Interrogate and update CBS / SMS / MAS / JDE records.
Support the Client/Strategic Client Managers and Internal Account Managers in sales the sales order process through to order acceptance.
Provide support and coordination to program planning and project design at concept and implementation stages.
Day to Day interaction with the Order Processing Team
Managing enquiries/orders through electronic mediums
Managing the flow of enquiry to order/installation process
Dealing with and processing queries
Collation of correspondence from various departments and branches
Work with all company departments in order to achieve customer requirements
To behave in a manner consistent with Tyco’s culture
Dedicated to the provision of excellent Customer service.
Meet the expectations and requirements of both internal and external customers, establishing and maintaining effective relationships with customers.
Escalate effectively and timely to achieve deadlines.
Deliver customer service excellence through communication and interface mediums achieving performance agreed targets.
Identification of service related issues, implementation of any necessary corrective actions and escalations.
Identification of Installation related issues, implementation of any necessary corrective actions and escalations.
Prioritising of work in hand to maximise both customer satisfaction and business needs
Any other duties in line with the role.
Excellent communication skills.
Organisational and planning skills
Hard working with a strong will to achieve results
Accurate and efficient
Self motivated and enthusiastic
Ability to work independently
Analytical and Numerical skills
Accountable for own actions
Integrity and Trust
Drive for Results
Appropriate experience in a customer facing environment
A minimum of 1 years administration / coordination experience in an operational environment.
Demonstrate a successful track record of achievement
Demonstrate the ability to network with relevant groups
Excellent communicator both written and verbal.
Ability to prioritise tasks, achieve goals and plan to achieve a deadline
PC literacy, including knowledge of Microsoft Office products to include Excel with experience in Sharepoint and MS project advantageous.
Experience of NA advantageous.
Industry knowledge an advantage
Educated to GCSE Level a minimum.