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Desktop support engineer - contract in london job in London

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Job Ref:  16000K90
Employer:  Randstad
Job Type:  Contract
Country:  United Kingdom
City:  London
Post Code:  WC1A
Salary:  Competitive
05/10/2016 00:36
People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like "hard work" and "dedication" together with "community" and "respect" has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

To work in a fast-paced pressurised environment taking an active role in providing support & services to our clients in the UK and some regional offices in EMEA
Act as 2nd level support analyst for incidents and requests related to infrastructure related services
Ensure case SLA's and targets are met, improve processes and look to take a proactive attitude.
Working alongside other user support teams in the UK and liaising with our counterparts in other SG locations worldwide


Desktop Support for day to day user incidents & requests.
Case Management: Ensuring Incidents and Requests are managed following the ITIL framework
o Regular updates maintained on own cases
o Notifying users of all progress and status
o Liaise with 3rd line support teams to ensure prompt case resolution
o Ensuring SLT (Service Level Targets) are met
o Following IT Security Guidelines
Management / Participation required for projects
o Software Deployment
o OS upgrades
o Patch Management

Cooperate with Business Line ensuring direct requests are dealt with efficiently and escalated to Line Manager where required
Ensure the process for communication regarding maintenance and outages to Clients is followed.

Experience (Essential):
Experience in a Trade Floor/Banking experience (Essential)
Experience in relevant desktop support experience

Technical (Essential):

Windows Infrastructure fundamental knowledge and troubleshooting : server, network, Active Directory, DNS, DHCP
Windows 7 troubleshooting skills (Advanced level)
Outlook client troubleshooting skills (Advanced level)
MS Office 2007-2013 troubleshooting skills (Advanced level)
Market data expert: Reuters Eikon, Bloomberg, Factset, Datastream Installation & troubleshooting
Citrix client troubleshooting skills
MS Lync 2013 troubleshooting skills
MS SharePoint 2013 troubleshooting skills
Internet explorer 11 and Google Chrome troubleshooting skills

Technical (Desirable):

Service Now - Case management experience
Cisco Jabber

Other (Essential):

Excellent verbal and written communication skills
Client/Customer focused
Highly motivated and eager to learn Education:
ITIL Foundation qualification
Educated to a degree level
Microsoft Certified Professional in Windows 7


If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.
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