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Maintanence Control Engineer (m/f) job in London

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Job Ref:  TWMA-UKLD01164551
Employer:  Bombardier Inc.
Job Type:  Permanent
Country:  United Kingdom
City:  London
Post Code:  WC1A
07/10/2016 22:05
Bombardier Transportation, a global leader in rail technology, offers the broadest portfolio in the rail industry and delivers innovative products and services that set new standards in sustainable mobility. BOMBARDIER ECO4 technologies - built on the four cornerstones of energy, efficiency, economy and ecology - conserve energy, protect the environment and help to improve total train performance. Bombardier Transportation is headquartered in Berlin, Germany, and has a very diverse customer base with products or services in more than 60 countries. It has an installed base of over 100,000 vehicles worldwide.

We are currently looking to recruit a Maintenance Control Engineer (m/f) for the Romford Rail Operating Centre in London:


The Maintenance Control Engineer role is a primary client facing engineering role responsible for providing in-service, safety critical technical support to drivers and crew in order to proactively grow the fleet reliability and to mitigate free-cash flow risk from penalties. S/he will reactively deal with real time in-service incidents with a potential financial impact and disruption to central London rail service.
His/her role will include the coordination, training and mentoring of the In-Service Support Technicians (ISST) so that they are fully equipped both technically and operationally and are able to undertake their duties autonomously.


  • Receive and relay verbal instructions to train-crew and out-station staff with a direct impact on the safe movement of vehicles.
  • Notify both Crossrail and the Crossrail Train Operating Company immediately of any matters which are or may be safety critical in respect of a Unit, Vehicle, and items of equipment, DOO CCTV station subsystem or Crossrail infrastructure defect.
  • Report and record all faults in accordance with the Fault Notification Procedure.
  • Manage real-time fault alerts reported from the Units through to the asset management system.
  • Undertake first line fault investigations, interrogate diagnostic data and provide clear and concise instructions to ensure all faults are managed in accordance with all instructions, procedures and prioritise the fault workload accordingly.
  • Ensure all fault alerts are processed and reported into the maintenance management system, and monitor any repeated defects occurring on Units. Ensure all data entered in the maintenance management system is accurate and reflects all the relevant facts.
  • Undertake short-term fleet planning activities (e.g. updating the maintenance management system with fleet daily miles run, updating specific exam planning sheets)
  • Ensure Units are on planned "maintenance diagrams", and liaise with Route Control Centre staff to ensure Units return back to Old Oak Common depot within their planned maintenance mileage tolerances.
  • Direct technical support staff to any Unit that develops a safety critical fault, or will have a major impact on the operational performance of the train service. Proactively monitor the fleet for the same and set up procedures for the ISSTs to follow.
  • Work with the Crossrail Train Operating Company's "cut and run" policy to protect their Train Plan, whilst maintaining the requirements for the Exam Plan of the Units, and at all times ensure that the safe movement of trains is maintained.
  • Liaise with the outstation staff undertaking overnight servicing of the Units at the stabling locations, and inform the Cleaning Auditor & Train Preparer of any defects requiring attention.
  • Liaise with the Infrastructure Manager, as necessary, where any overhead line outages will require specific procedures to be followed for lowering pantographs.
  • Responsible for ensuring any failures are managed safely and effectively within the defined response times. Direct technical support to any failure or escalate safety related faults to the engineering team at Old Oak Common for investigation or via the On-call procedure.
  • Provision of technical support to maintain operational and security critical user interfaces such as PIS, CCTV, IMS and Fleet Monitor.
  • Report all defects in accordance with all Railway Safety Standards Boards procedures and Bombardier's defect reporting procedures.
  • Coordinate, train and coach the ISSTs to undertake their duties according to the required professional standards, and setting up a structure of best practices to be followed by the team.

  • HNC level qualification, approved apprenticeship or equivalent practical training/experience on modern train maintenance activities in a function of ISO 9000 procedures
  • Relevant experience on modern traction and rolling stock (e.g. EMUs), and related experience in a "hands-on capacity" is desirable
  • Good technical understanding of a variety of systems (mechanical, pneumatics, electrical and electronic principles)
  • Computer literacy
  • Excellent English language skills (written and verbal)
  • Excellent communication skills and diplomacy
  • Relevant experience and track record in team supervision is required (ideally in a similar environment, i.e.: 24 hours, 7 days a week service industry)
  • Ability to train and willingly mentor other team members, bringing them up to the required professional standard

Are you interested in starting an exciting career at Bombardier Transportation? If so, apply now at company website and start your dynamic career today!

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