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Manager, Advanced Analytics job in Chicago

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Job Ref:  1617623
Employer:  Tyco
Country:  United States
County/State:  Illinois
City:  Chicago
07/10/2016 22:12
ShopperTrak is the largest retail traffic and analytics provider in the world. We have over 150,000 connected sensors in brick and mortar retail locations and a world class operations team to deploy and support devices at scale.

The Team
Advanced Analytics is a newly formed team within the Professional Services group at ShopperTrak responsible for defining and executing the analytics roadmap and strategy. The professional services group is focused on delivering the ShopperTrak value proposition through data driven analytics which improve a retailer’s performance. The team consists of prior consultants, retail operations experts, data scientists, developers, BI analysts and customer engagement managers. The professional services group is building an analytics center of excellence in response to demand from our existing customer base (>1500 retail customers worldwide). We want to provide a customer-led innovation lab by working closely with our customers to investigate targeted and next generation analytics projects. In doing so, the professional services team will define future core products for the repeatable solutions developed during customer engagements. ShopperTrak has the customers, the operations, the tech, the data and now a strong professional services team; this is a unique opportunity to be part of a high growth, premier team.

Your Role

This is a very high visibility position within the organization. You will manage a team responsible for delivering advanced analytics promised to the customer and lead research in new analytic directions. You will be a key member in definition and scoping discussions with the customer. You will work directly with cross-functional team members on a daily basis and contribute to the professional services strategy. You will direct the data science and advanced BI tool development teams and manage their sprint cycles. To be successful, you will need to be able to interpret customer requirements, evaluate available data sets and intelligently incorporate feedback from every member on the team. Exceptional people and management skills are a must for this position.

Additional responsibilities:
• Define the Advanced Analytics as a Service roadmap
• Build MVP solutions for Professional Services and pilot clients (generally through Qlik)
• Evaluate 3rd party data sets and understand data limitations and quality; make recommendations on data set purchases
• Conduct research and analysis on frontier of retail analytics industry for Thought Leadership
• Define and execute on a tactical roadmap for each project
• Collaborate with product management to build repeatable solutions developed during customer engagements


• Graduate degree in business, statistics or data analytics preferred
• Data visualization software experience (Qlik, Tableau or similar)
• Data science experience preferred - must be able to lead / work with a data science team
• Consulting or customer facing experience
• Strong foundation in Hypothesis Testing
• Must be able to manage up, down and sideways to push the team across the finish line
• Awareness of retail industry
• The role would report to Global Head of Professional Services and own Advanced Analytics at ShopperTrak
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