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Cleaner Team Leader job in Burton

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Job Ref:  SS17815
Employer:  Interserve
Job Type:  Permanent
Country:  United Kingdom
City:  Burton
Post Code:  LA6
12/10/2016 00:10
Hourly Rate Bands £9.01 - £9.50 Salaried/Hourly-Paid Hourly-Paid

Job purpose
We are currently recruiting for a Cleaner Team leader t o proactively supervise the Cleaning Team to deliver an excellent standard to exceed the customer expectations and promote a professional environment.

Will be required to work 37.5 hours per week, Monday to Friday, between 6am to 5pm, Also required to work additional Saturday and Sunday shifts if cover required. Based at Burton on Trent DE14.

  • Support the Soft Services Manager and Interserve activities to maintain continuity within the team
  • Undertake regular performance monitoring reviews to ensure processes are being adhered to, to ensure the provision of excellent service delivery across the team
  • Ensure all COSHH policies and procedures are followed and briefed to team
  • Conducting Quality Audits on a daily basis
  • Ensure that all Health and Safety policies are adhered to and that all employees comply with the regulations
  • Ensure high standards of housekeeping are enforced - in particular cleaning cupboards
  • Managing and collation of staff worked hours and absence in line with company procedure
  • Respond to and action requests from customers and interact with the client
  • Act in a professional manner at all times when dealing with client and FM staff and proactively represent FM Solutions on site whilst promoting excellent customer service
  • The ability to demonstrate a professional customer focused and 'Can Do' attitude
  • The ability to remain calm and professional when under pressure
  • Communicating effectively at all levels
  • Provide comprehensive handover to cleaning staff when necessary
  • Ensure regular order of cleaning materials and consumables is maintained following the correct procedure
  • In addition to the duties contained within this job specification the company reserve the right to require you to carry out other duties as necessary to meet the needs of the business

Knowledge skills & experience
  • Experience of cleaning operations and be COSHH trained
  • Excellent communication skills
  • The ability to prioritise and manage peak service demands
  • Overtime will be required at weekends and a possibility that extra hours may be required in the week for cover - to maintain continuity to the client
  • A very high standard of personal appearance
  • Recognises the values of assertive behaviours and can remain assertive in difficult circumstances or when challenged
  • Anticipates problems/queries in advance and is able to limit difficulties

About the company
Interserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.6 billion and a workforce of over 80,000 people worldwide.
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