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Rail Customer Care Advisor job in Sheffield

Engineering Jobs with Carillion plc
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Job Ref:  CA_38666
Employer:  Carillion plc
Job Type:  Permanent
Country:  United Kingdom
City:  Sheffield
Post Code:  S1
12/10/2016 01:03

Purpose of Role
Make a difference to peoples’ lives every day
We need amazing Customer Service professionals to join our growing team at the Carillion Customer Experience Centre in September 2016 and help us launch our brand new service in the new Rail Helpdesk. We’re looking for friendly, talented people who can provide our passengers and employees with great service, help and support, and answer some really complex questions about rail travel and rail stations on this service line in the UK. We will be providing this rail franchise with award-winning Customer Service. Do you want to be part of a team where you’ll make friends, be encouraged to talk to Customers rather than end calls quickly, and learn new skills? Then keep on reading…

Principal Accountabilities
A role that suits you
  • Able to have warm and empathetic conversations with people in difficult situations?
  • Good at investigating and solving problems?
  • Strong written and spoken English?
If this sounds like you, our Rail Customer Care Manager role could be the perfect fit.
Based in Sheffield city centre, with great transport links, we’ve got a variety of full time shifts between the hours of 8am & 10pm Monday to Friday eventually including weekends.
We offer a starting salary of £17060*, 33 days holiday incl. bank holidays and a contributory pension. We’ve got a great monthly incentive scheme, and you’ll also be working with a fantastic bunch of people.
*equivalent amount for part-time

Additional Role Information
Working for the Carillion Customer Experience Centre
At Carillion, we’re working to make tomorrow a better place for our customers. We design, build and maintain schools, hospitals, railways and motorways. Facilities Management and customer service are big parts of our business – we provide round-the-clock great service for the people who use our 100,000 buildings, from the British Museum to Heathrow Airport. We fix faulty equipment, provide 24 hour security and even provide meals for school children, and our team in Sheffield are the heartbeat of the company. You don’t need any specific experience to do this role, we’ll give you all the training you need. The ability to provide exceptional Customer service is the real key to success.
  • Excellent communication skills, both over the phone and in writing
  • Enthusiasm to join our close-knit and fun team
  • The confidence to take responsibility for solving Customers’ problems
We are Carillion – and you could be too.

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