|Job Ref:||5990||Employer:||General Dynamics US||Country:||United States||County/State:||New Jersey||City:||Teterboro||Address:||Post Date:||20/10/2016 05:14|
Summary: Position is responsible for coordination and communications with management clients by performing the following duties:|
Essential Duties and Responsibilities: include the following:
Interface with management clients to insure pro-active, positive and consistent communications are maintained.
Coordinate with appropriate departments to insure client service expectations are achieved.
Meet with customers on a routine and scheduled basis to determine client expectations and insure JAFS management and service representatives are aware of those expectations.
Insure customer complaints are resolved satisfactorily and in a timely manner.
Maintain constant awareness of condition and status of client aircraft and assigned crew members.
Coordinate necessary resources during the integration of new clients.
Maintain awareness of industry developments.
Maintain aircraft currency to insure awareness of line operations service issues and to aid in the development of relationships with onboard clientele.
Insure client contracts are renewed in a timely manner.
Recommend service/procedural improvements to maximize customer satisfaction.
Keep staff members informed of client issues by attending scheduled staff meetings and submit quarterly written reports to VP Aircraft Management.
Insure client budgets are developed, analyzed and monitored. Personally review with clients significant budget variations and future operational and aircraft events.
Other duties may be assigned.
• Education and/or Experience:
Bachelor's degree (B. A.) from four-year College or university; and 5 plus years related experience and/or training; or equivalent combination of education and experience. Corporate Aviation experience highly preferred. Customer relations experience a must.
Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Must have experience in Microsoft Office, and Word to produce emails and professional letters.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Focuses on solving conflict, not blaming;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others' ideas and tries new things.