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Data Entry / Call Centre Agent job in Brampton

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Job Ref:  1617591
Employer:  Tyco
Country:  Canada
County/State:  Ontario
City:  Brampton
11/10/2016 22:07
A world of opportunity awaits you!

Data Entry / Call Centre Agent

Tyco Integrated Fire & Security is a recognized leader in the manufacture, sales, and service of state-of-the-art monitor and control systems for fire alarm, security, sound, nurse call, integrated systems, portable extinguishers, and sprinklers systems. Tyco Integrated Fire & Security creates innovative, high quality solutions that meet customer needs into the future.

We are currently looking for a talented Data Entry / Call Centre Agent to join our Brampton office.

Position Summary :

Individual will be responsible for creating, updating and maintaining customer information to TycoIS Standards. Respond to verbal and written queries from customers, both internal and external regarding database updates. Applicant will be trained to provide specialized telephone technical support and panel programming to field technicians and end user customers. Applicant must be fluently bilingual.

Duties and Responsibilities :
  • Respond to verbal and written queries from customers and associates regarding database updates, and completing the necessary changes in Business applications.
  • Provide Tier 1 technical and panel programming support to service/install groups and end user customers (training provided).
  • Professional phone skills and ability to resolve issues real time with customers.
  • Employee must adhere to the Quality Assurance Program.
  • Minimum secondary school education.
  • Must be computer knowledgeable in a database environment with strong keyboard skills, 40 WPM
  • Must be well organized and possess excellent verbal and written communication skills
  • Individual must possess strong problem solving skills and be able to work independently
  • Technical background and/or knowledge of Alarm products would be an asset
  • Applicant must be fully bilingual (French and English)
  • Hours of work to be determined: shifts range from morning to evening, some weekend work will be required

If you are interested in this opportunity, please apply online at NA "Careers" Job number: 1617591. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

No phone calls or agencies please.

Tyco Integrated Fire & Security offers an excellent compensation and benefits program. Remuneration includes Medical and Dental coverage, RRSP with company match, Tuition Reimbursement, and more. For more information regarding our company please visit our website: NA .

We welcome diversity in our workplace and encourage applications from all qualified women and men, including persons with disabilities, members of visible minorities and Aboriginal Canadians.

Tyco Integrated Fire & Security is an Equal Opportunity Employer.
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