|Job Ref:||018489||Employer:||Hitachi||Country:||United States||Address:||Post Date:||12/10/2016 00:07|
Job Overview |
The Americas Customer Service and Support Director (CSS Director) leads and directs support services, financial and operational activities within the region. Responsible for the regional CS&S P&L, service delivery, maintenance renewal execution, and overall customer satisfaction.
This leadership role is responsible for delivering support on ~ $150M of revenue and managing 10 Managers and 100 direct employees and partners across the respected geography. In addition this role will be responsible to meet annual organizational revenue and margin objectives for customer service and support. This includes managing a budget of $XM. Responsible for driving the design and management of the ecosystem of Authorized Service Partners to ensure consistency with HDS guidelines globally. Accountable for developing a high performance organization and continually growing leaders and personnel to ensure the effective execution of the function. This role will have continuous interaction with all levels of executive management at HDS.
All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.