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Job Ref:  204444229
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Hertfordshire
City:  Hertfordshire
Post Code:  WD5
Salary:  £23000/annum + Excellent Benefits
07/10/2016 04:20

£23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits

Our Client is looking for a 1st Line Support / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation

This role requires a dynamic and proactive person who is able to work well with the IT Team to Support 2000+ Users over a Multi-Site Operation. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues.

Key Responsibilities of the role would include:

? Answer the IT Helpdesk Telephone & Log Requests into the Helpdesk System
? Give 1st Line Technical Support as required & Ensure Cases are Escalated to Correct Level
? Regularly Check, Action & Log Requests into the Helpdesk System for Cases Logged by Email, Web or Voicemail
? Assist Visitors to the IT Department
? Consistently provide Excellent Customer Service to both Internal & External Customers

Key Skills & Experience required:

? Commercial Network experience
? Knowledge of the MS Office
? Knowledge of MS Windows
? Experience of working on Helpdesks & Call Logging Tools
? Other relevant experience such as Citrix, Routers, Exchange, Active Directory
? Experience of WAN Networks

Searches: Support Engineer / Helpdesk Engineer / 1st Line Support / 2nd Line Support / Helpdesk / IT Support / IT Helpdesk / Network / 1st Line Support Helpdesk / 2nd Line Support Helpdesk / IT Support Consultant / Support Advisor / 1st Line Support Advisor

Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
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