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Service Architect - Service Assurance job in London or Bracknell

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Job Ref:  204371037
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  London or Bracknell
10/10/2016 08:52
Overall Job Purpose:

To support MSS Business Development activities including Sales / Account Management activities in order to deliver standardised services at the desired margin contribution. Working with Solution Managers, Bid Managers and with other Service Architects in defining and costing Annuity Services that utilise SCC (and our partners) capabilities in the provision of Managed Service and Outsourcing; meeting our customer’s requirements by configuring standard SCC services unless there is a compelling reason to deviate from those standards.

Main Duties of the Job:

• Meeting our customer’s requirements by configuring standard SCC services unless there is a compelling reason to deviate from those standards; and
• Where standard services do not exist contribute to the building of new resilient and repeatable service models ensuring that any new information gained is fed back through change control to the business
• Provide a solution overview including costs and services to the Transition team prior to the commencement of transition and service take-on; and
• Where appropriate Participate in Due Diligence in order to validate architected solutions
• The creation, validation and application of Service Design packages for in-scope services.
• Provide solution detail including full detailed costs utilising standard cost models.
• Provide detailed responses to service and solution requirements as part of a formal tender and bid response processes.
• Ensure all SLA, OLA, Service Credit and other service level commitments are within agreed parameters and risk appetite, ensuring any exceptions are properly approved.
• Ensure all Service Schedules are compliant with SCC standards and ensuring any exceptions or deviations from standards are properly approved.
• Ensure Service Design Packages are delivered to approved standards and capacity and demand is considered when negotiating service commencement and go-live dates both internally and with customers.
• Work with the Customer Management, Service Delivery and Transition Teams to develop or enhance existing services based on market or customer knowledge/feedback.
• Support the development of relationships between business development, Sales and Operations, actively promoting solutions.
• Report on activities on a weekly, monthly and quarterly basis.
• Any other relevant duties as directed by Management

Experience / Skills Required:

• Demonstrable experience in IT services industry, at least 2 which have involved the development of managed services solutions and outsourcing
• Experience of assisting sales personnel in the production of large bids and proposals for managed services solutions
• Excellent understanding of service methodologies and approaches; preferably with some previous operational management or technical experience
• Understand the key commercial and operational drivers and interdependencies which are inherent within any complex service
• Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations to board level
• Strong commercial background including contract negotiation skills and demonstrable understanding of the costs associated with the provisions of broad managed service solutions
• Comfortable with the manipulation of significant electronic documentation

Qualifications Required:

• Graduate calibre with excellent numerical skills
• ITIL qualified to a minimum foundation level
• Ideally performed a similar function for a large Managed Service Provider
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