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3rd line support/Systems Engineer job in Sunbury-on-Thames

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Job Ref:  204411020
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Surrey
City:  Sunbury-on-Thames
Post Code:  TW16
Salary:  £38000 - £45000/annum car parking and further education
10/10/2016 08:58
Systems Engineer

As an established growing IT managed Services provider for the SME market and growing companies; the role of Systems Engineer is an integral part of the company, reporting to the Services Manager. You will enjoy an excellent monthly salary and the company encourage further education.

The Systems Engineer will be covering 3rd line support via remote support from the office and occasionally attending scheduled on-site visits and Emergency onsite visits.

Job Specification

Remote Support from office / receiving and dealing with customer support calls
Occasionally attending scheduled On-site visits & Emergency onsite visits
Taking on escalated support tickets.
Liaise with 3rd party suppliers on customer's behalf
Planning and managing Support Ticket queue's
Carrying out Project Work
Coaching of front-line team and Systems Team members when required
On Call - rota based.
Quality of Service - consistent and just beyond client expectations
Creative ideas for new, or improved service offerings
Flexible working hours

Personnel Specification

4-5 years in a support role; ideally some of that experience within a managed services provider environment.
Minimum of 2 years' experience as escalation point
Experience in network installations and troubleshooting (TCP/ DCHP/ DNS / VPN / Routers / Switches)
Experience in installing, configuring, and supporting various Server operating systems: Windows SBS 2003 to SBS 2011 / Windows Server 2003 to 2012.
Experience in Microsoft Exchange Server from 2003 up to 2013
Experience in Microsoft Hyper-V
Experience in Microsoft Azure
Experience in setting up and troubleshooting Backup Exec
Experience in setting up and managing Office 365
Experience in setting up and managing Anti-Spam
A MCITP / MSCE / MSCA qualification is also desirable.
Strong written and verbal communication
Well Organised / Good at Time Management
Must have proven Customer Services experience
Problem solving
Remote and some on-site support
Ability to work on own initiative
It would be desirable if you have experience in N-Able or/and Connectwise or/and 3CX

You will be joining a superb growing company in the MSP technology field. Further training is supported by the company and on completion of the course awarded on a monetary basis. There is parking at the company. Please contact us to discuss the role and your next career move.

Blue Juice would like to thank you for your application and point out we are an equal opportunities employer. Unfortunately, due to the high volume of applications received, we would like to advise if you have not received any correspondence from us, your application has been unsuccessful on this occasion
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