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2nd Line Support Engineer job in Gloucestershire

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Job Ref:  204411397
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Gloucestershire
City:  Gloucestershire
Post Code:  GL9
Salary:  £22000 - £27000/annum
10/10/2016 08:58
We are currently looking for a 2nd Line support engineer to for IT Solution organisation within the Technology team. We ideally would like someone with experience supporting and deploying IT systems within a fast paced MSP environment

Required Skills:

* Experience working in a 2nd or 1st line BAU support position for at least 2+ years

* Experience supporting and troubleshooting Microsoft environments

* Working knowledge of Windows Server Support (2003 to 2012 R2)

* Working knowledge of VMware or Hyper-V support

* Working knowledge of Microsoft Exchange (2003 to 2016) and /or Office 365

* Excellent experience in Windows Client OS Support (Win 7 to 10)

* Experience of troubleshooting network issues to the Layer 2 level

* Working knowledge of deploying and supporting SMB grade IT equipment

* Experience supporting Firewalls

* Demonstrably comfortable working on own initiative and as part of a project team

* Experience with supporting managed wireless solutions

* Excellent customer service skills

* Full driving License


* Experience working with VOIP telephone systems

* Microsoft SQL support

* Linux Support

* Microsoft or Cisco certifications

* EPOS Support experience


* Providing technical support in person or over the phone / e-mail

* Supporting Converge customers with day to day IT matters

* Completing scheduled small works installations

* Working as part of a team delivering complete infrastructure solutions

This is a permanent full time position, candidate must have access to a car and a full clean driving license
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