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1st Line Support Engineer job in Gloucestershire

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Job Ref:  204411488
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Gloucestershire
City:  Gloucestershire
Post Code:  GL9
Salary:  £15000 - £21000/annum
10/10/2016 08:58
We are currently resourcing for a 1st Line Support Engineer to work for an IT Solution Organisation to work within there Technology Team. We ideally would like someone with experience of working in an IT Support environment with at least 1-year experience in a similar role.

Required Skills:

* Experience working in an IT service desk environment for at least 1+ years

* Experience supporting and troubleshooting Microsoft environments

* Working knowledge of Windows Desktop support (Win 7 to 10)

* Working knowledge of installing and troubleshooting typical desktop applications, MS Office, Anti-Virus, AutoCAD, Adobe, etc.

* Experience in troubleshooting, PC, Laptop and Printer software and hardware

* Experience working with Microsoft Exchange and /or Office 365

* Experience of troubleshooting basic network issues

* Excellent documentation skills

* Demonstrably comfortable working on own initiative and as part of a project team

* Excellent customer service skills

* Working with 3rd Party providers

* Full driving License


* Experience working with VOIP telephone systems

* Linux Support

* Microsoft or CompTIA certification

* ITIL certification


* Providing technical support in person or over the phone / e-mail

* Supporting Converge customers with day to day IT matters

* Completing scheduled small works installations of PC, Laptop and Printers

* Working as part of a team delivering complete infrastructure solutions

This is a permanent full time position, candidate must have access to a car and a full clean driving license
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