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Electrical and Mechanical Engineer job in Leeds

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Job Ref:  204540209
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
County/State:  Yorkshire
City:  Leeds
Post Code:  LS7
10/10/2016 08:59
Electrical and Mechanical Engineer Industrial Loading Bay and Dock

Reporting to the Project Manager to manage the installation of new projects, co-ordinate subcontractors and ensure customer satisfaction

Main Duties:

- To provide electrical and mechanical services to customers UK and Internationally
- Respond to all of the daily activities planned or relayed by the Service & Installations Manager to meet the customer's requirements
- Effectively manage all escalations in a proactive manner to reduce customer down time using specialist product training, knowledge of the customer's equipment and utilising, as required fellow members of the service team
- Accurately record and report all activities using the relative documents provided by the customers and the company
- Respond to performance data relating to our field operations in order to continually improve effectiveness and efficiency
- Be available on an 'on call' basis to advise customers out of hours and, if necessary, make site visits
- Promotes sales of maintenance services and equipment, including spare parts, and advise Sales Department of possible sales leads
- Assists Service Admin Department with preparation of quotations and queries
- Prepares and writes technical reports for internal and external use
- Responsibly manage the company vehicle, tools and stock provided
- Actively demonstrate support to other departments within the company to ensure team work ethos


- Work with Service & Installations Manager to deliver solutions to customers
- Effectively manage any project slippage minimising escalations or project failure
- Managing site works for the company (including but not limited to):
Supplier deliveries
Site diaries
Mechanical installation
Electrical installation
Factory and site testing
Commissioning and handover of project to client
Snagging/warranty issues
- Lead a team of engineers/contractors through regular communication in order to maximise the contributions of all
- Actively demonstrate the support of other areas/departments within the company, to ensure that a team spirit is observed
- Manage site Health & Safety requirements. Activities are to be carried out to the highest of standards, with a high regard for Health and Safety and a duty of care to all others.
- Any other reasonable request compatible with the job description as identified by the Service & Installations Manager

Education and Experience:
- 5+ years experience in customer service or selling services in a B2B environment (previous loading dock equipment sales experience is very beneficial)
- Strong mechanical/electronic comprehension, fault finding
- Electrical and Mechanical Fault Finding safety equipment, wheel locks, doors, levelers Competent in use of PC's for diagnostics, reporting and recording (Excel and Word)
- Executing and delivering successful projects
- Education on middle level, preferably combined with a mechanical/electronic background
- Good knowledge of common IT-applications
- Organised, customer focused, communicative, flexible, professional, problem solving
- Fluency in English, native speaker

Personal Skills:
- Proactive and professional customer oriented attitude
- Excellent communication skills
- Thorough understanding of required Health & Safety regulations
- Flexibility to interact with dock workers up to board room presentation
- Team Player
- Professional
- Customer Focused
- Good Communicator
- Flexible and Adaptable
- Quantitative
- Have Home Internet Access
- Be based from home visiting customer sites
- Hold a valid Full UK Driving Licence

Remark: On request, this position can be assigned with other duties and responsibilities
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