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Product Support Engineer job in Cambridge

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Job Ref:  204551582
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Cambridgeshire
City:  Cambridge
Post Code:  CB1
Salary:  £20000 - £26000/annum
10/10/2016 09:18
The company

You will be working for a highly successful software company based in Cambridge (UK) city centre. As the original developers

of remote access technology our software is used by hundreds of millions of users worldwide from the

non-technical home user to IT professionals from global companies, such as Intel, IBM, NASA, Shell, DreamWorks

and Philips

The role

The Product Support team provides outstanding technical support to external customers who require assistance on

our range of products and services. To ensure we maintain and improve our industry-leading support, we are looking

for a committed and passionate Product Support Engineer to support our external customers. The role is a fantastic

opportunity for a talented individual to take an active role in providing a 1rst class support service to our global customer


Working as part of a small team, youll take ownership of tickets to resolve customer issues, liaising with the relevant

teams to identify and - if necessary - escalate product issues as required. Youll maintain internal and external knowledge

bases to ensure that all documentation is current and accurate, and train staff on our product line. Youll also

help to test our software prior to general release, whilst working closely with Sales and Marketing on customer product



have demonstratable experience of working in a dynamic support team providing support to external customers

are looking for the next step in your career within a technical product support role with a diverse range of roles

and responsibilities

have a good working knowledge of one or more major OSs (Windows, Mac OS X, UNIX)

understand the fundamentals of networking (IP, DNS, NAT, port forwarding, etc)

enjoy making a difference by optimising the complete user experience for our product suite

have the ability to learn new skills and technologies in a fast-paced environment

have excellent problem solving skills

have excellent oral and written communication skills

are a team-player and can mentor others as required

can work autonomously and proactively


This role offers a unique opportunity to join our Product Support team, working for a successful, growing company with

a recognised global brand and huge potential and vision. If youre successful, youll be compensated with an attractive

package appropriate to your skills and experience. We also offer generous benefits, including contributory pension,

childcare vouchers and private dental and medical care.

This is a full time post, but we believe in a healthy work/life balance, so its 35 hours per week (Monday-Friday) on a

9am-9pm shift rota, although flexibility may sometimes be required.

How to apply

If you'd like to apply please email your cv to or call NA
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