|Job Ref:||204553381||Employer:||cv-library.co.uk||Industry:||Civil and Structural||Job Type:||Permanent||Country:||United Kingdom||County/State:||Hampshire||City:||Portsmouth||Address:||Post Code:||PO2||Post Date:||10/10/2016 09:02|
As Vessel Performance Specialist your role is to ensure that our customers are able to get the most value from an in-depth understanding of their ship performance. |
Support the sales team in demonstrating potential value to new customers:
Accompany Sales Engineers in early customer visits to ensure alignment of our capability and the customer need.
Work closely with customers, support the development of a customer fleet performance management business plan.
Demonstrate to the customer a high level of expertise and the value of partnering with the company.
Provide expert knowledge within the company's service offering:
Support the set up and configuration of vessels in our systems
With a good technical understanding, ensure that the data that we are working with is sensible and follow up with a proposed resolution where issues arise.
Set up and review customer reports and analysis to ensure a high quality service.
Communicate issues and concerns with customers.
Carry out detailed analysis of vessel performance.
Work closely with customers, frequently on their site, to ensure they understand the results being presented.
Support any local or remote customer training.
Drive new ideas into new product development related to the company's online and on-board vessel performance monitoring software:
Fulfill the product owner role within the company's Agile software development process.
Working with the performance team, develop new ideas for the expansion of the company's tool set.
Where new ideas represent a technical advance, to provide skills as appropriate in the development of new algorithms or models.
Develop user stories and present these to the software development team.
Play the role of the customer in approving the implementation of new features.
Support the development of a long term strategy for the development of the product suite.
Represent the company at relevant industry events:
Prepare technical papers
To be considered for this position you must be Degree qualified, ideally in Marine Engineering or Naval Architecture. You will need to have 1-3 years experience in a commercial marine environment, ideally dealing with software or systems. You must have an outgoing personality with the ability to build good customer relationships