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Job Ref:  204556844
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Darlington
Post Code:  DL1
Salary:  £10 - £11/hour
10/10/2016 09:16

Pay Rate: £11 or more to start if previous experience is substantial; Salary/Contract rate reviews Every 6 Months or Less.

Job Purpose: Serve the users of tech by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. We require a person who has had Board level repair experience for a minimum of 2 years repairing mac books, iPhones, iPods, iPads, major smartphone brands and tablets and laptops

Job Type: Full-time

Skills required:
• Outstanding customer service skills
• Excellent technical, problem solving, and analytic skills
• Exceptional organizational skills
• Strong written and oral communication skills
• Proficient in Microsoft Office
• Work well in team environment
• Ability to work flexible hours, including weekends and holidays
• Apple Mac & iOS
• iOS and Android software knowledge.
• Screen Repairs on Smartphones and Tablets
• Charger Port and Button repairs.
• Microsoft Windows Desktop & Server
• Microsoft Office 365
• Ability to Install & Terminate Cat5e Cabling
• Ability to Diagnose & Repair Faults
• Ability to Provide Phone & Remote IT Support
• Experience of component and electronic repair such as connectors, LCDs, flex, cameras, etc. * Responsible for full diagnostics and repairs.

Preferred Qualifications:
• *Previous Experience with Repairing Electronics is a Plus*
• A+ Certification
• Apple Certified Macintosh Technician (ACMT)
• Microsoft Windows Technician Certification
• Google certification a plus but not essential
• Experience repairing electronics, smartphones, PC/MACs, and game consoles
• Technical degree or certification in Electronics or Consumer Electronics
• Previous experience working at retail electronics store or repair shop

Tasks and Responsibilities:
• Diagnose, troubleshoot and repair devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed TEDS quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls to the store with a professional, courteous and friendly demeanour
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
• Maintain the cleanliness and professional appearance of the store

Other Benefits:
• Contract to Permanent Position
• Startup environment
• Fun and exciting
• Highly Professional Work Environment
• Performance Bonus
• Friendly Environment

Job Location: Darlington
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