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Service Support Technician job in Horsham

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Job Ref:  204543343
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  Horsham
Post Code:  RH13
Salary:  £28000 - £30000/annum Plus benefits - see advert
10/10/2016 16:42
Role: Service Support Technician
Location: You will need to be living in Crawley, Redhill, Guildford, Croydon, Brighton and surrounding areas
Salary: £28,000 - £30,000 + pension + private health & life assurance (after period of service) + 25 days' holiday + bank holidays

This opportunity would suit either someone who is looking for a site based role after being out on service OR someone with the technical expertise that feels up to the challenge.


A global leader in their field are looking for an additional member to join their highly successful and growing team. The company takes great pride in its work and people, offering an excellent collaborative and innovative working environment for the right Candidate. They design, manufacture, install and maintain equipment for customers all over the world.

Features & Benefits of working for this company

Excellent and thorough training programme for new employees
Work across bespoke equipment and machinery that will challenge you
Work for a company that has long serving employees who enjoy what they do
Work within an innovative environment that is rich with qualified, experience, professional and down to earth individuals
Opportunities to advance your career, taken on further responsibilities and move within this global company
Work for a global leader in their industry and take pride in what you do
Operating in the industry for over 20 years, providing an honest and transparent communication


During your first 3 months, you will be put through a throrough training programme on-site preparing you for your technical support based role. This training will include; training on product range, and see the flow of materials from goods in, to assembly (electrical/electronic & mechanical), test (full system testing, analysis & fault finding) and despatch. You will accompany experience Service Technician's on installations, commissions, tests, service and repair visits.

Once you have completed your training, you will be put into your role in Service Support.

Your core responsibilities, however not limited to, are;

Customer support through telephone and email. Dealing with issues and problems with customers in a logical and calm manner.
Electrical fault diagnosis, reading electrical related drawings, wiring diagrams circuit diagrams, logical approach to fault diagnosis required.
Mechanical fault diagnosis, reading 2D and 3D mechanical drawings understanding measurements and tolerances.
Briefing Service Technicians prior to scheduled work, liaising with them on site regarding faults, installations and service visits.
Planning Service Technicians visits, organising and booking travel arrangements, hotels etc. Liaising with customers to agree time & dates for service visits.
Collection of commissioning information and release codes, updating the database accordingly.
Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders.


Electrical OR Electronic Engineering Qualifications - These could be City & Guilds or NVQ or Degree level
Experience of 3 phase
Ideally worked in a similar role or some sort of maintenance or service or technical support position
Computer literate - The use of Excel is required
Good customer service communication skills (both written and verbal)

If this role sounds of interest, please apply now and send your most up to date CV to Wesley at TechNichols Resourcing to be considered. Or call TechNichols Resourcing and speak with Wesley for further information.

We will endeavour to get back to all applicants but if you have not heard back within 5 working days unfortunately your application has been unsuccessful
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