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Product Support Engineer job in Newtown

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Job Ref:  204545167
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  Newtown
Post Code:  GL13
10/10/2016 16:39
Job Title: Product Support Engineer
Location: Newtown
Salary: Negotiable
Ref No: RLB2400

The Ultimate Engineering Challenge awaits you!

Due to continual growth my client is recruiting a Product Support Engineer in Technical Support Department.

As a Product Support Engineer you will be responsible for the following:

• Respond to global technical queries within the support database defined service level.
• Manage customers and customer issues within agreed time scales.
• Identify needs for new documentation in the form of knowledgebase documents, technical bulletins and application notes.
• Ensure technical documentation conforms to accepted standards.
• Investigate and resolve manufacturing support queries.
• Field failure analysis and identifying suitable countermeasures for continuous product quality improvement
• Complete lab testing to confirm product operation and set up for optimum performance.
• Visit customer sites to resolve issues as and when required.
• Work with the project manager on the introduction of new products to manufacturing and customers
• Provide train the trainer courses for new products.
• Ensure the CT support website remains up to date. Help to maintain the Web based diagnostics and other related sites/information.

As a Product Support Engineer you will have the following experience;

• Minimum of 2 years variable speed drives experience
• HNC/HND/Degree in Electronic or Electrical engineering
• Electronic circuit basic appreciation relating to Drive systems essential
• Excellent communication skills (Written and Spoken English fluency essential).
• Motor, feedback device, fieldbus comms, CoDeSys or PLC programming,
• and other associated drive technology experience an advantage.
• Language skills an advantage

For more information contact Rachel Bastin on +44 (0) (Apply online only) / NA .

All applications for this position must be eligible to live and work in the UK - Automation Resource Consultants are unable to assist with the award of Visas or UK Work Permits at this time
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