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Ecommerce Manager job in London

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Job Ref:  204562689
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  London
City:  London
Post Code:  WC1A
Salary:  £55000 - £60000/annum
10/10/2016 16:48
Our Multichannel Fashion retail client is looking for an E-commerce Manager who will be responsible for the online trading performance and customer experience at their brand. Their .com site has consistently outperformed expectation and continues to see double digit growth. Therefore they are looking for an experienced online trader to join the team to continue driving this commercial success.

The role

* Line manage a team of 6
* Be "the expert" in online
* Responsible for on-site conversion rate, making sure that all aspects of the customer experience result in sales and profitability
* Responsible for delivering the online trade plan
* Manage the key centres of excellence relating to website trade and operations
* Lead, mentor and support the web team to deliver company and personal objectives
* Manage, and be the primary escalation point for third-party suppliers relating to front-end website integration (including, but not limited to):Paraspar, Bazaarvoice, ATTRAQT and MotionPoint
* Overseeing all aspects of the online customer journey
* Proposing developments and trade opportunities for the site based on KPIs and industry best practices
* Key stakeholder and influencer in business projects that impact the website
* Provide feedback and insight to the business on general website performance and customer response to trade initiatives (Customer Event, Sale launch)
* Collating customer feedback from product reviews and questions and feeding these back into the business
* Work with the Digital Marketing Manager to ensure the site is optimized for SEO and all marketing channels
* Support the Trading Manager to deliver a robust trading plan to support website demand and KPIs by season

The Candidate

* Considerable experience (6+ years) e-commerce trading within a comparable business
* Proven track record of delivering online sales growth within the UK market
* Experience within an online international trading environment preferred
* Key understanding of web analytics; tools, key learns and utilization of reporting to propose improvements
* Experience optimizing websites for optimal SEO performance
* Proven track record of a focus on customer experience enhancements and an ongoing desire to improve online customer journey
* Experience managing front-end website integration third party suppliers
* A strong commercial acumen; a hunger to identify opportunities to increase key performance indicators and overall web sales
* A credible, confident approach to problem solving
* Excellent stakeholder management and team working skills

Successful candidates will be contacted about this role and similar roles.

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