Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Finance Applications Support Analyst job in St Ives

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204559739
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Cambridgeshire
City:  St Ives
Post Code:  BH24
Salary:  £20000 - £25000/annum Competitive Salary Depending On Ex
10/10/2016 16:49
Are you an application support specialist, with good Financial Systems knowledge (ideally Dynamics GP)? Our MS Gold Partner client is looking for an additional Support Consultant to help grow their business.

Job Spec:
To provide Consultancy and Support to both Customers and internal personnel/systems in relation to:-
- All elements of Dynamics GP Support via the Helpdesk, Telephone, Email and using Remote Connectivity
- Scheduled project work to tight deadlines
- Provide onsite and remote Consultancy (Consultation, Training, Support, Meetings etc)
- Recording all consultancy and Support related activity within the appropriate internal systems
- Customer interaction

Support Duties (in-house, via the telephone, e-mail or other remote connectivity, comprising of:-
- Logging Support Calls/Cases/incidents within the current Support system
- Answering the Telephone Support Line/Main Number
- Logging and responding to the Support Email address
- Logging and responding to the Support Portal
- Requesting information in sufficient detail from Customers
- Confirming the requirements derived and documented
- Methodical steps of investigation to ensure fast accurate results
- Transfer knowledge (both in-house and externally) in terms appropriate to the audience
- Create clear documentation, sufficiently detailed, unambiguous and complete
- Logging of software amendments/changes/additions via the Change Request system
- Correct allocation of Support Time spent to ensure timely and correct billings

This is a great opportunity to join an established Consultancy Business that has growth plans for the future
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software