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IT Technical Support job in Bordon

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Job Ref:  204557012
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Hampshire
City:  Bordon
Post Code:  GU35
Salary:  £20000 - £25000/annum + benefits
18/10/2016 14:19
IT Technical Support

This is a great opportunity for a quick learner to develop their skills in a dynamic technology business with scope for career progression and diversification. You will be customer service focused with a strong technical troubleshooting ability.

The ideal candidate will conduct themselves in a professional manner and have excellent written and verbal communication skills.

The successful candidate will be based in Bordon, Hampshire, with occasional UK and International travel.

Key IT Technical Support Responsiblities

* Troubleshoot and resolve end user IT problems via phone, email and web
* Prioritise and manage end user support enquiries
* Provide quality assurance testing to our in-house software developer
* Perform regular preventive maintenance for Desktops, Laptops and Servers
* Management of internal VOIP phone system
* Management and implementation of backups and IT security
* Perform annual software and equipment audits; and maintain equipment allocation and software licensing records
* Assist with preparation of audience response voting systems for sale, rentals and events
* Become proficient with the use of our audience response voting system to deliver live events as on-site technician

Person Specification


* Excellent verbal and written communication skills
* A professional approach
* Ability to use initiative
* Ability to manage and prioritise own workload
* Knowledge of: Windows 7/8/10, MS Office 2010/2013
* Solid general networking understanding (LAN, WAN etc.)
* Full UK driving licence


* Windows Server 2008
* Windows XP/Vista and Office 2003/2007
* HTML, Joomla, WordPress
* Database administration of SQL Server & MySQL
* Basic understanding of Visual Basic / C# / .NET / PHP
* Two years' experience working in an IT based role or appropriate ICT/Computing qualification

Working hours would be 37.5 hours per week, although some flexibility will be required on occasions if it is necessary to work on-site outside standard office hours.

Salary & Benefits

* £20-25,000 plus quarterly profit share
* Monday to Friday
* 28 days holiday including BHs
* Free parking

If you do not hear from us within 3 days, unfortunately you have not been successful on this occasion
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