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Service Analyst job in Cambridge

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Job Ref:  204556987
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Cambridge
Post Code:  CB1
Salary:  £35000 - £38000/annum Circa £35-£38k per annum
10/10/2016 18:45
Service Analyst - Permanent - Cambridge

Service Analyst, BMS, MLA, Pathology Service Support Analyst - Cambridge, Cambridgeshire UK is required to carry out is and resolve incidents as directed on site from my client and to work on various Software products.
The candidate must have a BMS 1/2 level and be certified combined with a good knowledge of IT and be skilled in Windows environment, including servers, applications, networks a troubleshooting of analysers, preferably strong Customer Service having gained skills in a client environment background and it would be also highly beneficial if you had an Microsoft certification.

Service Analyst Knowledge and Skills:
-BMS status in the UK Health sector with 2-3 years pathology lab expertise
-Strong motivational skills - can deliver the tasks in difficult circumstances
-Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff
-High levels of commitment and ability to take action when necessary
-Ability and willingness to work independently and as part of a team
-High level of customer service and customer management skills
-Excellent decision making / problem solving skills
-Strong planning and organisational skills
-Flexible to changing demands
-Ability to implement and manage change
-IT Literate with a keen interest in pursuing a career in IT, good PC/network/database literacy
-Trouble shooting of analysers and diagnostic equipment

Ability to analyse and interpret specification documents
- Expertise of pathology LIMS, LIMS deployments
- Expertise of analyser interfacing
- Knowledge of Healthcare systems

Service Analyst Education and Expertise:
-Bachelor`s degree in a subject related to biomedical or computer science.
-Moderate expertise within an IT or software providers organisation is desirable
-Microsoft Certified Professional or Microsoft Certified Software Engineer qualifications (or equivalent) or efforts towards such qualifications are desirable.
-Any equivalent combination of education and/or expertise providing the knowledge/skills/abilities listed above may be substituted.

Job Summary:
-To work as a dedicated analyst to oversee the day to day operational management and system administration of the locally deployed solution.
-To carry out proactive and reactive based maintenance to satisfy the customer requirements.
-To work as a dedicated, single point of contact reviewing and resolving service incidents within Service Level
-To carry out project based to satisfy the customer and business requirements.
-To keep abreast of ongoing and future Laboratory regulations, working practices, products and technologies

Service Analyst Responsibilities:
-Contribute to the development of product Software
-To understand the Customers` short and long term strategies
-To be fully conversant with the core functionality of Pathology products
-To develop and maintain rapport with end users by displaying a detailed understanding of their IT environment
-To establish and maintain high levels of incident ownership
-To manage overall centralised incident, problem, change and risk logs for the customer
-To establish a quality working relationship
-To understand and operate the escalation procedure and manage and complete a schedule of technical updates
on all applications, database systems and supported hardware
-To manage and complete a schedule of technical testing on all supported hardware
-To oversee all changes to all applications or supported hardware for the assigned customer
- Maintain and update all quality documentation
- Participate in an on call rota
-To progress personal development

Successful Service Analyst must be eligible to work in the UK

Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients
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