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Service Desk Analyst job in Camden

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Job Ref:  204548098
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Camden
Post Code:  EC1
Salary:  £30000/annum
10/10/2016 18:45
We have an excellent opportunity for a full time Service Desk Analyst to work in our Head Office in Camden, North London. This role will see you operate as a pivotal part of the IT Support team.

As a Service Desk Analyst you will provide strong 1st and 2nd line IT supports for over 1500 users. You will ensure all levels of customer service requests are resolved related to both hardware and software. Troubleshooting issues and ensuring they are managed and resolved within the agreed SLAs. This role will require a high level of customer service performance both facing and over the phone.

We are looking for an individual who has experience of working in a busy service desk environment. You will have the customer service skills and a proactive and positive 'can do' attitude with the ability to embrace and drive a cultural change. It is desirable to be ITIL qualified but not essential.

Please be aware you will expected to work flexible hours and be available to work all of the following hours - 8am-4pm, 9am-5pm or 10am-6pm.

In addition to the base salary, Genesis offers a generous benefits package including a competitive pension scheme, annual leave, life assurance, training & development and flexible working.

A full role profile is available on the Genesis website or can be requested from our recruitment partner, Retinue Solutions.
About us

Genesis is a commercially minded organisation that retains a strong social heart and we are looking for people whose values align with ours. We know that standing still is not an option and have an ambitious programme of change that underpins our 2015-20 corporate strategy. To achieve our ambitions, we need people with the skills, resilience and ethos to drive continuous improvement. At Genesis we will give you the opportunity to make a difference, enhance your career and seize the benefits that come from working for a modern progressive organisation.

This role sits within our IT directorate. We specialise in providing a high level of support and customer service to over 1500 users. Our aim is to ensure all requests are completed and technical issues are resolved sufficiently.

Please be aware of the following key dates in our recruitment timetable:

Advert closes - Friday 9th September

Interviews - Wednesday 14th & Thursday 15th September
How to apply

For further information or an informal conversation regarding the role please contact Jennifer Cole at Retinue Solutions (Apply online only) (url removed).

You will need to supply your CV and a supporting statement (detailing your suitability for the role).

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy
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