|Job Ref:||204547986||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||London||City:||Farringdon||Address:||Post Code:||GU34||Salary:||£40 - £45000/annum||Post Date:||10/10/2016 16:52|
Training Analyst |
The IT Training team, part of the Technology Department, provides training on the IT systems in use. The team works closely with other teams in Technology to provide input to the set up and implementation of projects affecting users, such as new software and upgrades to existing systems. We use a variety of learning technologies to enhance accessibility of learning globally. These include online learning, virtual classroom technologies and web conferencing.
The role of the IT trainer is innovative and varied. The trainers' days are involved in delivering face to face and remote training, designing and preparing courses and documentation, and creating online learning. They also carry out project work related to research, upgrades or rollouts. Members of the team are encouraged to come up with new ideas and, when trainers are interested in experimenting in new areas, such as online learning, they are given every opportunity to do so.
Provide IT training using a variety of delivery methods to all levels of staff, to enable them to use the firm's technology systems effectively.
Manage projects from a Training perspective undertaken by other areas such as Information Technology to offer advice on appropriate training methods and where appropriate provide training and documentation.
Work with others in Training and Information Technology to offer support, advice and resolution of users' technical problems. Deal with occasional user queries assigned to the IT Training team by the Service Desk.
Write appropriate documentation and course notes for all courses offered.
Deliver training remotely via virtual classroom technology.
Create online content to provide additional and alternative training formats to local and international users.
Travel to international offices to deliver training and support, analysing each visit upon return and submitting appropriate recommendations.
Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services.
•One year's training experience in delivering classroom training
•Delivering training to all levels of users ie partners, secretaries
•Experience in delivering training remotely
•Experience in presenting and delivering demonstrations
•Experience within a large law firm
Skills and experience:
•A good knowledge of MS Office 2007 or later
•Expertise in a variety of mobile devices and software (eg Blackberry, laptops)
•Expertise in applications within a corporate legal environment
•Particular expertise in Word, including Styles and long documents
•Course Delivery Ability:
•Microsoft Office 2007 or later
•Advanced Word topics
•Document management systems
•Client relationship management
•DM5 document management system
•Awareness of and interest in e-learning training methods
•E-learning authoring experience
•Experience in delivering training to delegates in other offices using online technologies, such as web conferencing or virtual classrooms
•Experience of writing documentation, such as quick reference guides
•Experience in designing/creating new courses
•Able to work out of hours if required for weekend and evening courses
•Able to travel to international offices to deliver training and floor walking support