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Security Analyst / Engineer (SOC) job in Reading

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Job Ref:  204547554
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Berkshire
City:  Reading
Post Code:  RG2
Salary:  £45000/annum Holidays + Pension + benefits
08/10/2016 04:13
Leading International Information Security company are looking to hire a number of Security Engineers / Analysts for their Security Operations Centre (SOC) in Reading. The global Security Operation Centre is 24x7, 365 days a year and you will be dealing with UK and international customers. The role will be working within a shift rota, with a shift allowance on top of base salary. Within the role there will be significant training given and the opportunity to progress and develop into more senior level positions throughout the company's information security professional services department (if interested).

Key Accountabilities
As a Security Analyst/ Engineer you will be accountable for:

• Fielding ticket based requests and responding to them by proactively supporting our clients customers to achieve service excellence
• You will need to review, resolve and subsequently close service requests/tickets and complete change requests
• Developing long lasting customer relationships
• Adhering to call management company protocol
• Providing accurate, succinct and sufficiently detailed documentation of work performed
• Attending industry leading training courses for products, technologies and personal development
• Maintaining, improving and sharing knowledge utilizing in-house tools
• Working as part of a 24x7 shift rota defined by the Company, which will include days, nights, weekends and Bank Holidays

Experience Skills and Qualifications
As a Security Analyst/ Engineer your skills and qualifications will include:
• experience and expertise in two or more of the following industry leading security vendors, Checkpoint, Juniper, F5, Bluecoat, Palo Alto, Cisco, Crossbeam, ISS, Sourcefire
• Excellent knowledge of Unix (Solaris, Linux, BSD) and Windows (2000, 2003, 2008)
• Previous team leading experience an advantage
• Previous experience in a support or managed service role an advantage
• Good communication and presentation skills to build and develop relationships through all levels
• A need for excellent communication skills both verbal and written and a highly professional telephone manner
• Verbal and written fluency in either German or French is an advantage however there is flexibility if you are technically capable and proficient in dealing with customer requirements.
• Individual who has the motivation to seek professional development and progression, personally and through a team environment
• A self-starter who is motivated by achievement and customer satisfaction
• A reliable individual who values working in a team is integral to the role

If interested please apply accordingly
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